Senior Operations Coordinator, National Advocacy Center

Founded in 1936, the National Wildlife Federation has grown into one of America's largest and most trusted grassroots conservation organization with 52 state/territorial affiliates and more than 7 million members and supporters, including hunters, anglers, gardeners, birders, hikers, campers, paddlers, etc. The mission of the National Wildlife Federation is to unite all Americans to ensure wildlife thrive in our rapidly changing world. The organization's programs focus on conserving wildlife, restoring habitat and waterways, expanding outdoor opportunities, connecting children with nature, and addressing the causes and consequences of climate change. To support our mission, we seek a Senior Operations Coordinator to join our team in Washington, DC. 

The Senior Operations Coordinator will support the office administration of NWF’s National Advocacy Center in Washington, DC, and will report to the Senior Director of Operations. This position will be working in coordination with programmatic staff and all support departments of the organization including (but not limited to) the Operations and People teams. Areas of responsibility include day-to-day office management tasks such as event and space coordination; special projects related to the space; making guests feel welcome and contributing to a positive, upbeat office culture; and assisting the program operations team with financial/administrative procedures. We are seeking an individual with excellent communication skills that is committed, collaborative, self-starting, with a passion for equity and inclusion, and interested in being a major contributor on a dynamic team.

Principle Duties (major areas of responsibility):

 Office Management:

• Serve as primary point of contact for visiting staff and groups to reserve and access space within the NAC, and serve as liaison between guests/groups and building security and program leadership
• Assist with event preparation and execution by coordinating with vendors (caterers, etc.), orienting guests, preparing event materials, coordinating IT and supply needs, and other duties as requested by event hosts
• Ensure proper and timely maintenance of office space, including maintenance of all office supplies and working with relevant vendors and service providers to ensure equipment upkeep
• Serve as primary point of contact and liaison for IT, HR, Legal, Finance, and other organizational teams trying to access NAC space and/or coordinate with NAC teams
• Receive and distribute mail and handle outgoing mailing requests/needs
• Lead routine inventories of NAC office needs, including publications, materials, supplies, appliances/equipment, subscriptions, and ensure replacements and/or upkeep are obtained as needed
• Assist with other routine administrative tasks as requested, including meeting scheduling, mail distribution, etc.
• Support office safety and security needs, including incident and emergency response procedures
• Support other special projects related to office space or operations as needed

Financial and Operations Management:

• Coordinate the efficient processing of all contracts and invoicing, including appropriate approvals and financial tracking, for NAC teams as assigned
• Collaborate with program operations and finance departments and NAC leadership to optimize financial systems and tools

 Culture Building and Internal Communication:

• Cultivate and bolster staff morale by supporting execution of retreats, trainings, and workshops
• Identify and execute opportunities for interpersonal and social connection for NAC staff in person and virtually
• Ensure information and resource sharing via existing systems and intranet, to encourage cross-program collaboration and learning
• Support programmatic and departmental leadership, including scheduling meetings and supporting administrative needs

Qualifications:

• Associate degree or equivalent work experience
• 2–3 years of progressively responsible administrative or office coordination experience. Exposure to nonprofit or mission-driven work environments a plus
• Demonstrated ability to build relationships across departments and levels.
• Ability to support hybrid or remote team coordination.
• High integrity and reliability; able to handle sensitive information with confidentiality.
• Strong interpersonal and communication skills.
• Strong organizational skills and the ability to juggle simultaneous work demands.
• Ability to understand and contribute to the diversity, equity and inclusion initiatives set forth by the National Wildlife Federation.
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