AC Parts & Claims Coordinator

Job Summary: 

The AC Parts & Claims Coordinator will Coordinate the ordering and receiving of parts, and processing warrantee Claims.  

Supervisory Responsibilities: 

• None. 

Duties/Responsibilities: 

• Monitor Vendor Web Sites for communication of parts orders & warranty claims.  

• Submit claims on Vendor Web Sites for jobs that are completed and have warranty parts replaced.  

• Update Sage jobs in BOLT with warranty Claim Numbers, Purchase Order Numbers, vendor supplied Order numbers & notes.   

• Order parts and request materials as needed per the job request of service coordinators, supervisors & technicians.  

• Assist with the retail team of verifying & ordering equipment for retail jobs.  

• Tracking down parts shipped & advising service coordinators of ETAs, back orders, and equipment warranty verification.  

• Coordinating with the sales team on what equipment is available and time frame to obtain equipment. Coordinating with warehouse & purchasing in the event parts and or equipment needing to be picked up.  

• Advising customers & builders of ETA of parts and or scheduling time frame. 

Required Skills/Abilities:   

• Excellent analytical and problem-solving skills. 

• Excellent organizational skills and attention to detail. 

• Excellent verbal and written communication skills. 

• Proficiency in MS Office (MS Excel and MS Outlook, in particular). 

Education and Experience: 

• High school diploma or equivalent required. 

• Two years of experience as a quality control inspector preferred. 

• Proven administrative & customer service experience. 

Physical Requirements:  

• Prolonged periods sitting at a desk and working on a computer. 

• Must be able to traverse production facility to conduct inspection. 

• Must be able to lift up to 15 pounds at a time.