Revenue Operations Manager - Customer Operations

<div class="content-intro"><p>Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing’s most visible investments.</p> <p>Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch.</p> <p>By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don’t just look good—they deliver results. Learn more at <a href="https://later.com/">later.com</a>.</p></div><h2><strong>About this position:</strong></h2> <p>We’re looking for a<strong> Revenue Operations Manager, Customer Operations </strong>to own the operational infrastructure that supports Later’s brand customers across our Influence Platform, Managed Services offerings, and Mavely. This role sits at the center of the customer lifecycle—bridging what Sales sells with what our Services and Client Success teams deliver.You’ll be responsible for building the systems, processes, and performance intelligence that ensure contracted revenue converts into efficient, effective customer outcomes.</p> <p>This is a high-impact role for someone who thinks in systems and outcomes, thrives in cross-functional environments, and enjoys bringing structure to complex, fast-growing businesses.Reporting to the VP of Revenue Operations, you’ll partner closely with Services, Client Success, Sales, and Finance to ensure our customer operations can scale with growth—without sacrificing quality, margin, or customer trust.</p> <h2><strong>What you'll be doing:</strong></h2> <h3><strong>Strategy</strong></h3> <ul> <li>Define and own the operational frameworks that ensure sold revenue is delivered efficiently and effectively across all brand customer offerings.</li> <li>Establish clear definitions of campaign health, customer health, and operational performance that align Services, Client Success, Finance, and Sales.</li> <li>Translate revenue pipeline signals into forward-looking operational insights that inform staffing, prioritization, and investment decisions.</li> </ul> <h3><strong>Technical/ Execution</strong></h3> <