Post Close Servicing Coordinator | Sage Home Loans

We’re seeking a detail-driven, client-focused professional to join our team as a Post-Close Mortgage Servicing Coordinator. In this role, you’ll bridge the gap between closing and ongoing servicing—ensuring our clients receive high-touch support and seamless communication after their loan closes. You’ll manage post-close servicing tasks, oversee payment processes (including escrow, taxes, and title disbursements), and handle escalations with urgency and empathy. This is a client-facing role where strong phone skills, problem-solving ability, and multitasking are essential to delivering an exceptional borrower experience. 

This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.  

What You'll Do  

• Manage post-close servicing activities, ensuring accuracy, timeliness, and compliance across all functions. 

• Oversee payment processes, including escrow analysis, tax disbursements, title company coordination, and receipt of borrower payments. 

• Act as the primary escalation point for post-close servicing matters, resolving issues promptly while maintaining a client-first mindset. 

• Deliver high-level customer service via phone and written communication, ensuring borrowers receive clear, timely, and professional responses. 

• Serve as the liaison between the closing team, servicing partners (e.g., ServiceMac or other subservicers), and clients to ensure a smooth transfer and ongoing servicing experience. 

• Identify, troubleshoot, and resolve servicing issues proactively to reduce errors and improve client outcomes. 

• Partner with internal and external stakeholders to enhance processes, streamline workflows, and strengthen compliance controls. 

• Monitor borrower feedback and performance metrics to ensure consistent, high-quality service delivery. 

 

What We're Looking For  

• 3+ years of mortgage servicing experience. 

• Experience working with ServiceMac or another third-party servicing company strongly preferred. 

• Strong knowledge of mortgage payment processes, escrow management, tax disbursements, and title company coordination. 

• Excellent problem-solving skills with proven ability to manage escalations under pressure. 

• Exceptional phone and communication skills, with a client-first approach to service. 

• Ability to multi-task, prioritize, and adapt in a fast-paced, compliance-driven environment. 

• High attention to detail and strong organizational skills with a focus on accuracy and efficiency. 

 

Compensation  

• USA Compensation Range: $21-32/hour   

*Note actual compensation is based on geographic location, qualifications, and experience.   

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.  

• Health Insurance Coverage (medical, dental, and vision)  

• Life Insurance  

• Short and Long-Term Disability Insurance  

• Flexible Spending Accounts  

• Paid Time Off  

• Holiday Pay  

• 401(k) with match  

• Employee Assistance Program  

• Paid Parental Bonding Benefit Program 

• Flexible Paid Time Off (PTO): We believe time to rest, and recharge is essential.  That’s why we offer a generous and flexible PTO policy.  Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.