Patient Site Engagement Manager

Job Responsibilities:

• In collaboration with Director of Patient and Investigator Insights, Feasibility Center of Excellence, Commercial colleagues, TA colleagues, and other colleagues gain a deep understanding of:
  • the indication/condition
  • the market landscape (competitive environment, current treatment landscape, etc.)
  • the patient insights (their needs, attitudes, behaviors, etc.)
  • the patient's network of trusted stakeholders (the care circle)
  • the site insights (their needs, etc.) to establish the environmental/situational analysis needed to inform the development of robust recruitment, retention and site engagement strategies and solutions
• Own the development of the clinical program recruitment, retention and site engagement strategy and gain necessary cross-functional alignment (PMO, TA, PDO, IPE Lead Team) to the strategy/plan.
• Identify and advance innovative approaches and solutions that align with the identified patient and/or site needs
• Be externally focused, bring stakeholder perspective into the organization, and be an expert in patients' needs, attitudes, and behaviors and how those needs influence deliverables targeted for the patients, caregivers, research site/staff
• Identify Key Performance Indicators (KPI) and conduct Return on Investment (ROI) analysis to determine strategies and tactics effectiveness and enable continuous improvement in tactics
• Partner with operation recruitment leads (ORLs) and managers (ORMs) to ensure seamless delivery and execution of strategies and tactics and continuous tracking of study health in order to proactively address potential recruitment, retention and site engagement issues
• Benchmark across the industry to ensure the team is staying current, and more importantly, forward thinking in creating an optimal clinical trial experience

Education and Experience Guidelines:

• A Bachelor's Degree is required, MBA or other related advanced degree is preferred. A biology/scientific background is preferred
• A minimum of 7 years of progressive business experience, demonstrated and proven performance in strategic and/or digital marketing and/or clinical operations experience (clinical operations experience would be preferably specific to patient recruitment/retention & site engagement) is required.
• Experience in the following critical competencies is required: Strategy Development & Execution, Analysis, Customer & Market Landscape Knowledge, Medical Strategy
• Must be a self-starter, be innovative, proactive (demonstrate drive and initiative), and strong analytically with overall business acumen.
• Must exhibit the following skills:
  • Strategic thinking (ability to operate in two worlds and be able to zoom in and zoom out as needed - big picture orientation while also having attention to detail
  • Proactivity (demonstrate drive and initiative)
  • Analytical Thinking
  • Innovative Thinking
  • Creative problem solving and critical thinking
  • Interpersonal flexibility
  • Challenge status quo
  • Ability to influence diverse teams without direct authority
  • Cultural/market adaptability,
  • Strong cross-functional collaboration / teamwork
  • Strong communication/presentation/writing skills
• Experience of successfully working a heavily matrix organization.
• Effective networker. Ability to connect easily and broadly across a diverse set of people, the organization and across countries. Highly effective working in a virtual, global organization.
• Proficient in using PowerPoint and delivering high quality slide sets for interactions within the company
• This position may require up to 20% travel, globally

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

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