Security Supervisor (Caesars New Orleans)

JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!  

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere.  Our team members also enjoy exclusive benefits, such as:

• FREE Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Fun and Free Team Member Events
• Discount Program within Caesars Partner Network
• Tuition & Student Loan Debt Repayment Assistance
• First Time Homebuyer Program
• Child Care Assistance Program
• 401k Matching

ABOUT THE ROLE: The Security Supervisor primary function is to coordinate security activities on assigned shift and supervise Security team members. The Supervisor provides a friendly and safe environment for our guests and team members while protecting the company assets and maintaining a safe and secured entertainment atmosphere.  

• Evaluates the performance of personnel under their supervision. 
• Acts as a role model, always presenting oneself as a credit to Caesars Entertainment and encourages others to do the same. 
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. 
• Demonstrates and consistently role models Family-Style Service 
• Supervises all Security and field activities to ensure adequate protection of company and guest assets as well as safety of customers and team members on property.
• Roam or stands at posts to ensure safety and security or to observe suspect activity or underage gamblers.
• Coordinates and handles all suspect activity with management.
• Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. 
• Trains and coordinates Security personnel to ensure compliance with all related policies to provide a safe environment for our guests. 
• Coordinates Louisiana Economic Development Gaming Commission and company policies to ensure effective performance. 
• Assists Security shift leader in Security functions to include scheduling, monitoring of alarms and reporting of disorder on the casino and hotel premises 
• Ensures that posts in their zones are properly manned and that reliefs are provided when necessary. 
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. 
• Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking scenarios to consistently involve all team members in service improvements. 
• Keeps team well informed of property promotions and events. 
• Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. 
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. 
• Addresses employee performance issues, coaches for improvement and provides ongoing feedback. 
• Uses Team Member survey data to improve the workplace, listens and responds to employees, recognizes, and rewards individual and team performance. 
• Directs and supervises activities in assigned zone, with the assistance of the Security force. 
• Assists Security Leader in Security functions to include scheduling, monitoring of alarms and reporting of disorder on premises. 
• Ensures that Security posts in zones are properly manned and that reliefs are provided. 
• Evaluates performance of personnel under supervision. 
• Conducts investigations as assigned. 
• Participates in the supervision, operation and/or support of all cross-department operations.
• Complies with Louisiana Gaming Commission Regulations and company regulations, policies, and procedures.
• Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages