Sr. Technology Services Manager – Plant Operations

Location(s):

Netherlands

City/Cities:

Rotterdam

Travel Required:

Relocation Provided:

Job Posting End Date:

December 12, 2023

Shift:

Job Description Summary:

This role will be based at Innocent Drinks 'Blender' facility in Rotterdam, Netherlands. Specific location details will be handled as part of your employment agreement.

Position Overview:

Being on the forefront of innovation is exciting and leading transformation in a large global organization is a role that many people aspire to. The Coca-Cola company is looking for an IT Infrastructure and End User focused technology manager who is passionate about delivering a frictionless world class experience to Innocent Drinks Blender operations and to the employees.

The Technology Services Manager for Innocent Drinks Blender/Plant is a critical role responsible for IT Infra services and end user experience that technology related services deliver to end users in the Blender. The role covers the entire gamut of end user and infrastructure operations across computing, network, collaboration tools, video conference, cloud to mention a few.

What You’ll Do for Us:

User Experience Delivery:

• Be responsible for the quality of the of all technology related IT services being back-office (e.g., network infrastructure and distributed systems, incident, and problem management, change management, inventory management, cloud services,) or client oriented (e.g., helpdesk services provisioned by Global Service Desk, desk side support services, service request management).

• Ensure high availability of IT Infrastructure Services at the Blender. Handle critical events and drive resolution with related resolver groups.

• Proactively identify opportunities to add value to the Blender Operations through an understanding of how IT end user collaboration tools can simplify and speed up work (esp. Microsoft stack e.g., O365/ Power Platforms etc.)

• Ensuring that all IT services are defined, agreed, and delivered (incl. VIP support) and handling escalations when they occur.

• Measuring those services and report appropriately to the leadership.

• Selecting and managing delivery by the technology services vendors as per standards

• Driving service improvement plans on ongoing basis including through management escalation.

Projects:

• Be responsible for the execution (in scope, on time, within budget) of local, regional, and global IT projects for your locations (Plant/Blender)

• Lead IT / Technology project and program initiatives, in areas of End user technologies, Personal mobility, Network, Server, Collaboration tools etc.

• Support global/regional projects from an operational standpoint e.g., pilot/test, fact findings, ‘eyes and ears’ in the field,

• Identify local initiatives, run them through regional PMO process and lead projects/deployments as appropriate.

• Track delivered benefits of the projects implemented.

• Providing subject matter expertise in the digital technology front

• Serve as the focal point of contact for the Blender for Technology.

• Actively participate in the Business Unit digital technology community, be savvy about the latest industry development and trends. Import suitable innovative ideas.

Reporting Lines:

• Direct Report into Regional Director technology Services EMEA

• Accountable to the Blender/Plant Leaders, IT Ops Leadership and Business stakeholders

Qualifications & Requirements:

• Minimum of bachelor’s degree in IT / related field

• Related IT Certifications like PMP, ITIL, etc. Key requirement of practicing ITIL, Project Management and Agile methodology.10+ years in IT function, working in Infrastructure roles, program management experience.

• IT Service Delivery Management and operations management

• Practical multiyear experience in IT Service management and hands on expertise with Office 365, Video Conferencing, Network Tools, PC Imaging

• Good vendor management experience esp. in managing partners to handle end user support.

• Prior consumer / beverages / multinational company (MNC) experience preferred.

• Building relationships and networks, in a customer facing role with experience in leveraging collaboration technologies

• Strong communication skills in English

• Experience with manufacturing IT Infra setup is a plus.

What We Can Do for You:

• Large & Connected Network: Ability and exposure to cross-functional connected teams across the