All are encouraged to apply! Join Peckham - WORK. GROW. ADVANCE.

Peckham is a nonprofit vocational rehabilitation organization. We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment. If you have a disability or other barrier to employment, please be sure to fully complete the ‘eligibility for services questionnaire’ to help us determine the best fit and necessary accommodations for your employment needs.

If you do NOT have a disability, please complete the entire application including the questionnaire. These jobs are open to all abilities but Peckham gives preference to individuals with disabilities.

WHO ARE WE?

Peckham is a nonprofit vocational rehabilitation organization. Currently we are hiring ALL abilities.

We specialize in providing vocational rehabilitation and training opportunities for people with significant disabilities, and/or other barriers to employment.

Our core values are compassion, diversity, opportunity, excellence, pride, community, and balance. Peckham is an organization that invests in their employees. It is our mission to help you reach your career goals. We believe in providing high quality services to support clients in reaching their full potential. How do we do this? Click the link HERE to learn more about the services we offer to our employees!

Peckham Inc. - Entry Level Customer Service Representative

Sign-On Bonus! Receive $350 after training! 

THE IMPORTANT INFORMATION

Wage:

$18.00 per hour plus a Health & Welfare Benefit, with an opportunity to move up to $20.06 after security clearance and Applicant Line certification is obtained. Plus a $1 increase for every hour worked after 6:00pm Monday - Friday

Hours: Both full (30+) and part time shifts available Sun - Sat 8:00AM – 10:00PM

Location:   3777 Sparks Dr SE, Grand Rapids, MI 49546; This is an on-site position in Grand Rapids, Michigan. 

WHAT YOU'LL NEED

• High School Diploma or GED

• At least 18 years of age

• U.S. Citizen 

• Proficient in English (written and verbal)  

• Basic computer skills (typing, reading comprehension) 

• Call Center Experience preferred.

WHAT YOU’LL DO

We are seeking individuals who are looking not just for a job but for a purpose. As a Customer Service Representative, you will be supporting callers while using the computer to answer, general questions about policies, practices, procedures, and other information. To be successful you should have the following: Excellent communication skills, customer service soft skills, detailed orientated and friendly! This position services a government contract that Peckham has held for 10 years!  This contract requires you to pass and maintain appropriate security clearance. After you pass the security clearance, you not only receive a pay increase, but you will also be approved by the government that you are trustworthy to manage sensitive data.  

SECURITY

Many of the positions through the Business Services Division require a security clearance.  Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract.  The extent of the security and background check may vary by position.   Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate.