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Restaurant Success Manager
ChowNowLos Angeles, United Statesfull_timeVerifiedPosted 20 Mar 2024
💰 $70,000/yr
About the role
Are you passionate about food and helping independent restaurants thrive? We are looking for a highly motivated, results-driven and energetic leader who will pioneer customer success at ChowNow and engineer the formula for increasing performance of our restaurant partners.
About Us:ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark.
Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
About the Position:
As our Restaurant Success Manager you’ll be the primary contact for valued restaurant partners, a high-impact role for the business and an integral part of the client experience at ChowNow. This position is responsible for nurturing restaurants throughout their first 90 days after launch, then continuing to act as a specialized marketing consultant and account manager, offering white-glove service. You will be expected to recognize client health indicators and high-value action adoption opportunities in order to constantly increase client performance, monthly recurring revenue and decrease churn. You will go above and beyond in your client responses to consult on best practices, provide exceptional customer service, and ensure each client’s ongoing success through customized marketing and account optimization tactics.
This is a client-facing position that relies heavily on time management skills to allow for complete ownership of the client life cycle. You will be coached on and then responsible for managing your daily workflow and creating a balance between answering inbound client requests and creating outbound opportunities for client consultations - and the adoption of high-value actions. You’ll be measured on client engagement, high value actions, client retention and overall GFS/health of your portfolio.
Further responsibilities will include setting and maintaining personal monthly/weekly goals for client health and high-value action adoption, setting and meeting expectations with clients, following up on client account performance, sharing client success stories/case studies, and providing feedback and optimization recommendations on internal processes.
This is a hybrid position working out of our Culver City Headquarters 2 days a week and reports to the Restaurant Success Team Manager; No direct reports.
What We Love About You:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
What Success Looks Like:
About Us:ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark.
Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
About the Position:
As our Restaurant Success Manager you’ll be the primary contact for valued restaurant partners, a high-impact role for the business and an integral part of the client experience at ChowNow. This position is responsible for nurturing restaurants throughout their first 90 days after launch, then continuing to act as a specialized marketing consultant and account manager, offering white-glove service. You will be expected to recognize client health indicators and high-value action adoption opportunities in order to constantly increase client performance, monthly recurring revenue and decrease churn. You will go above and beyond in your client responses to consult on best practices, provide exceptional customer service, and ensure each client’s ongoing success through customized marketing and account optimization tactics.
This is a client-facing position that relies heavily on time management skills to allow for complete ownership of the client life cycle. You will be coached on and then responsible for managing your daily workflow and creating a balance between answering inbound client requests and creating outbound opportunities for client consultations - and the adoption of high-value actions. You’ll be measured on client engagement, high value actions, client retention and overall GFS/health of your portfolio.
Further responsibilities will include setting and maintaining personal monthly/weekly goals for client health and high-value action adoption, setting and meeting expectations with clients, following up on client account performance, sharing client success stories/case studies, and providing feedback and optimization recommendations on internal processes.
This is a hybrid position working out of our Culver City Headquarters 2 days a week and reports to the Restaurant Success Team Manager; No direct reports.
What We Love About You:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
What Success Looks Like:
Within 1 month you'll:
- Learn the ins and outs of ChowNow’s marketing offerings, promotional recommendations, high-value action opportunity and client health indicators, and response techniques for objections and potential account cancellations.
- Master your Salesforce dashboard and gain insights on client opportunity indicators for proactive outreach
- Take on an initial client portfolio of acco
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