IT System Administrator

IT System Administrator
 

LOCATION: West Henrietta / New York (US-NY), United States | BRAND: KB Signaling | REQUISITION ID: 8672 | JOB GRADE: 15 |

ON-SITE/REMOTE: On-site 

 

 

KB Signaling delivers unparalleled end-to-end wayside and onboard conventional signaling Control, Command, and Signaling (CCS) platforms and solutions. A trailblazer, we are driven to provide the best solutions for improved safety, performance, and lower overall operating cost for today’s transit and freight railway systems and operators in North America and beyond. Our team is fueled by innovation and grounded in solid values, like giving back to the communities where we do business and embracing sustainability to help protect our planet. KB Signaling is part of a global, high-tech company that will challenge you and help you grow. Discover your potential.

 

JOB DESCRIPTION:

Summary/Objectives

The IT System Administrator role supports the overall day-to-day computer operations, file server management, and user access management. This includes but not limited to assisting employees with the installation, configuration, and operation of their computer or mobile device equipment, e.g., desktop, laptop, tablet, smart phone, etc. and with integrating PC systems into local-area and wide-area networks.   The IT System Administrator; 1) ensures the integrity and security of the in-house voice, data, and video equipment and its associated network connections, 2) consults with various hardware, software, and telecom vendors for service needs, 3) supports the local and cloud based applications of the company, and, 4) applies proven communication, analytical, project management, relationship management, & problem solving skills to help maximize the benefit and maintain the security of KBC’s IT investments, 5) Manage small and medium local projects within IT.

Additional Essential Functions

• Install, configure, test, maintain, monitor, and troubleshoot employee workstation hardware, networked peripheral devices, and networking hardware products.
• Facilitate minor hardware component replacements including but not limited to laptop keyboards, screens, RAM, and hard drives
• Provide troubleshooting for employee workstation hardware, software, telecommunications & networking equipment, escalating unresolved topics to the next level of support as necessary
• Distribute pre-packaged software using enterprise deployment tools.
• Plan, coordinate and process Windows 11 OS/feature updates for all company devices.
• Facilitate local backup procedures and offsite data storage in compliance with the company’s retention policies.
• Develop and maintain an inventory of all computer assets and peripheral equipment.  Track changes within the Hardware Asset Management tool and identify asset purchases to support hardware life cycle replacements.
• Support development and implementation of new computer projects and new hardware installations.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Receive and respond to incoming calls, tickets, and/or e-mails regarding PC and/or hardware problems.
• Implement and maintain regional IT security initiatives and operations designed to enhance IT security and protect intellectual property in the sites, by working closely with Regional Security Council.
• Help identify any non-standard IT practices and realign to corporate policies.
• Support and manage a variety of consumer-oriented devices, e.g., iPhone, and Android devices.
• Proven project management skills. Be able to manage small to medium local projects within the IT group.
• Provides off-shift support, working overtime and weekends to maintain systems as required (typically less than 5% of time)

 

Competencies: Technical

• Hands-on hardware troubleshooting experience.
• Expert analytical and problem-solving skills.
• Comprehensive knowledge with computer hardware, including desktops, laptops, tablets, smart phones, PC components, and peripherals.
• Comprehensive knowledge with core software applications: Microsoft Office, Microsoft Windows client operating systems, Microsoft Teams,
• Familiar with core software applications, incl