Are you a current Elekta employee?  

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don’t just build technology. We build hope for everyone dealing with cancer.  

The OIS Support team is looking for a highly motivated individual to assist our customers over the phone. In this position, you will play a crucial role in keeping systems operational, ensuring that our customers can effectively treat their patients.

Responsibilities:

• Support customers over the phone, email and other channels utilizing the tools provided by Elekta.

• Troubleshooting complex customer inquiries.

• Work within the defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.

• Work on assignments defined by management.

• Participate in group projects related to company processes.

• Develop and maintain expert knowledge of Elekta products and service policies and procedures.

• Maintain documentations as described by Elekta policy.

• Actively promote Elekta core values.

What you'll bring:

• Minimum of 4 years of customer support experience, technical experience, or equivalent combination of education and experience.

• Experience with Citrix, Virtualization, Windows administration, MS-SQL, and network administration is strongly preferred.

• Knowledge of healthcare information systems, clinical background, or previous software training/support experience is strongly preferred.

• Experience in SalesForce or other CRM strongly preferred.

• Microsoft Office Suite proficiency required.

• Ability to effectively interact with customers and co-workers.

• Ability to type 40 words per minute.

• Bi-Lingual (English/Spanish or French) is preferred.

What you’ll get 

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care.  In addition to this, Elekta offers a range of benefits.  

What we offer:  

• Opportunity to work with a proactive and supportive team

• Hybrid work option (you are required to work on location at least 3 days/week) 

• Excellent Medical, Dental and Vision coverage 

• 401k, paid Vacation and Holiday 

• A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account<