Director, DT Supplier Governance

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

What you get to do in this role:

• Owns and manages Supplier Lifecycle operations and continues to drive Champ/Challenger Supplier model for Digital Technology globally
• Manage and maintain external vendor relations within Digital Technology
• Perform as functional bridge amongst external vendors as well as internal DT stakeholders
• Coordinate all vendor management tasks inclusive of working with external vendors and internal employees
• Ensure enterprise-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished.
• Help and coordinate vendor processes and methods to approve vendors
• Ensure to track, measure, report and evaluate vendor performance
• Troubleshoot all vendor problems and present to management as required
• Participate to formulate workflow processes, methods, and policies for applying vendors
• Ensure to collaborate with DT stakeholders to assure vendor partners are effectively managed plus contracts are completely leveraged.
• Prepare processes for as well as manage analysis, selection, and transition
• Monitor contractual agreements for all DT (Digital Technology) Suppliers
• Stimulate steady process enhancement to present increasing operational efficiency in entire business partner processes
• Support to explore expansion across new business lines outside of DT.
• Responsible to perform governance coordination with business stakeholders to measure executive/business satisfaction for vendors performance
• Responsible to perform monthly, quarterly vendor performance reviews for stakeholder satisfaction
• Responsible to perform financial performance management, Invoice management, budget support (Capital and Expense) and Contract pricing adjustments
• Lead Supplier Lifecycle Operations (SLO) product implementation on NOW platform and operationalize it to yield benefits
• Responsible to perform service and work order management
• Initiate SOW PURs and manage them until PO creation by working with various internal stakeholders, e.g., Sourcing, Procurement, Legal, Finance, Supplier enablement, etc. teams
• Manage contract change control
• Perform SLA and Performance validation
• Responsible for Project performance management, performance trending and corrections and maintain performance management recalibration
• Providing reporting (scheduled and ad hoc) as need to support the DT Suppliers Governance activities
• Conducts strategic stakeholder management conversations with all levels of business employees
• Adheres to policies and procedures for all cross-functional processes
• Develops and manages budgets associated with the DT Supplier Lifecycle Operations and transition spend to DT Strategic suppliers

Qualifications

To be successful in this role you have:

• 10+ years previous experience managing globally diverse support teams for a globally diverse Fortune 500 organization
• 10+ years of experience and very strong understanding of the Supplier management activities
• Experience interpreting contract terms and conditions
• Demonstrated ability to use ServiceNow platform
• Strong customer focus and demonstrated experience meeting stakeholders’ satisfaction and requirements
• Proven supplier management skills and setting and measuring SLAs and KPIs
• Excellent analytical and problem-solving abilities
• Ability