Director, Business Operations - HMHI Crisis Services

Overview

We are seeking a dynamic new leader to serve as the Director of Business Operations for Huntsman Mental Health Institute' s Community Crisis Services.  

 

This position directs the planning, organizing, directing, and controlling of all internal operations of assigned departments. This includes the planning and business objectives, budgetary information, human resource and financial management operations of assigned departments. The incumbent acts as a catalyst between the department and its customers, and staff, to ensure continuity and quality of service and care.

 

This position has no responsibility for providing care to patients.

 

Direct oversight for this position includes:

• 988 Crisis Lifeline
• Utah Warm Line
• SafeUT Programming
• Talk and Text Crisis support
• Mobile Crisis Outreach Teams
• Mental Health 1st Responders
• Collaboration with law enforcement, state legislature, and elected representatives

More information about Community Crisis and Intervention Services is available through the URL below:

• https://healthcare.utah.edu/hmhi/programs/crisis-diversion

 

Qualified applicants must have:

• Bachelor degree in Health Care Administration, Business Administration, or related area or equivalency.
• Six years of progressive management experience.

Preferred qualifications:

• Master's degree in Health Care Administration, Business Administration, or related area.
• Six years' experience in data analytics, data science or equivalent.

 

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

 

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

Responsibilities

Job Specific Responsibilities and Accountabilities

• Performs to required standards for job specific responsibilities and technical competencies.

Talent Management

• Hiring, training, developing, and communicating with staff.

Financial Management

• Responsible for developing, monitoring and achieving budget goals.
• Manages labor and non-labor expenses to budget or flex budget.
• Manages revenue to budget to maximize potential revenue.

EPE/Service

• Responsible for patient satisfaction scores within assigned area(s).
• Responsible for upholding PROMISE standards of direct reports and team members.

Quality

• Responsible to achieve quality goals for assigned area(s).
• Manages and promotes continuous process improvements in assigned area(s).

Performance Management

• Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
• Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

• Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
• Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above.

• Demonstrated leadership, human relations, and effective communication skills.

• Ability to determine the appropriate staff mixes to support patient and customer needs.

• Knowledge of hospital business operations and demonstrated strategic planning skills.

• Knowledge of budgeting practices, reporting analysis, and forecasting.

Qualifications

Qualifications

Required