Technical Support Engineer (ONSITE - Clearwater, FL)

Company Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.2 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1350 people globally.

Job Description

We are looking for a Technical Support Engineer to assist our customers with technical problems when using our products and services. 

• Support and advise our existing customers and prospects with their technical issues over the phone or via email
•  Manage second-level support cases, solving customer issues via remote support, telephone or email
• Work with product development to handle third-level support cases
• Use your technical knowledge to assist the Sales team
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

Qualifications

• Degree in computer science, information systems, applied computer science or a similar education in an IT related field.
• Customer driven with enthusiasm for working with 
  people and technology.
• Business level fluency of English 
• Portuguese, French, Spanish language is a plus 
• Very good knowledge of networks and experience 
  at least with two of the following operating 
  systems: Windows®, Mac OS X®, Linux®, iOS®, 
  Android®
• 1-2 years of experience working in technical customer 
  support.
• Strong communication skills, a positive attitude 
  and a friendly and professional manner when 
  dealing with customers over the phone and via 
  email
• Availability to work on-site in office in Clearwater, FL 
• Possibility of Hybrid schedule after 6 months, performance based. 

Additional Information

Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world. 

• Our teams collaborate and work with each other towards a common goal. 
• We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages. 
• It's all about the team: become part of a community that values respect, support, and open feedback 
• Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth 
• Benefit from learning opportunities – internal & external 
• Health Benefits: major medical expenses services 
• Paid Vacations / PTO 

TeamViewer is an equal opportunity employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we’re focused on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best. 

TeamViewer will not discriminate against an individual based on race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis.  If you are unable to submit your application because of disability, please contact us at hr.us@teamviewer.com and we will reasonably accommodate.