Hybrid Field Sales Manager

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Aetna, CVS Health is looking for top sales leadership talent! We have an exciting work from home opportunity available for highly motivated individual to lead a core team as a Hybrid Field Sales Medicare Manager. This position will be a part of a specialized team who will focus on managing sales growth by building a book of business leveraging field sales marketing activity, through in-home and community-based sales efforts, and acquisition of new members using state-of-art lead generation platform supported by real time analytics. This role is ideal for candidates that are energetic, empathetic, and looking to become part of a growing business segment. The candidate will hire, train, and develop captive sales agents to achieve monthly sales goals using our competitive portfolio of Medicare Advantage & DSNP products within the assigned market. The manager will support their team with a proven ability to manage community event activity and utilize corporate and self-generated lead reporting to develop monthly and annual sales plans aligned to member growth targets.

Position Duties & Responsibilities

• Accountable for leading and motivating a team of Hybrid Field Sales Representatives in the achievement of objectives through in-home, community-based sales efforts, and acquisition of new members via inbound/outbound calls

• Daily management and accountability of defined teams: Upsell, retention, referral, and other program KPIs.
• Develops, executes, and communicates market strategies aligned with CVS Health/Aetna objectives to achieve profitable growth
• Continued oversight of day to day quality and performance management programs for defined set of agents.  (Daily operating model)
• Key collaborator with internal/external stakeholders
• Establishes and monitors performance against specific goals for assigned market and for each FSR.
• Help onboard, recruit, train, and coach FSR staff in sales approach, lead generation activities, community relationship building and related sales activities
• Consistently developing defined team of agents to deploy training curriculum, enhance tactics and techniques to enhance sales productivity, ROI, as well as lead product expertise of the team.
• Ensure adherence of CMS, Federal, and State Guidelines throughout the lifecycle of the sales process to include: (Defined processes with expert product presentations and sales expertise through quality assurance auditing coaching and reporting.)
• Maximize the operational effectiveness of the Hybrid  Field Sales operations (eg. Sales, conversions, quality) by leveraging DTC best practices and infrastructure.
• Other duties as assigned.

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Required Qualifications:

• 5+ years of business to consumer Medicare sales experience
• 2-5 years selling Medicare products though in-home and community activities
• Active Health License & CMS Required Certification
• 2-3+ years of experience with managing
• Demonstrated track record of hiring, training, and developing sales agent in a “captive environment”
• Technology proficiency with sales presentations and lead management CRM tools
• Proven ability to work under pressure and deliver superior quality of work in efficient manner.
• Ability to travel in assigned areas

Preferred Qualifications:

• Bilingual skills are preferred
• Life & Health insurance license is a plus but not required to be employed. It is required to obtain the license within 90 days from the employment start date.
• Demonstrated high level of individual performance within Medicare environment.
• Demonstrated performance in managing Medicare cross-sell campaigns.

Education

• Bachelor’s degree or Equivalent Experience required

Anticipated Weekly Hours

Time Type

The hours listed below are the required availability for this role. Please only apply if you can meet these schedule requirements.

Shift Flexibility: