About the role
Junior Business \& Application Support <br>At Swissquote, we're all in. <br>All in to shake things up. All in to build the bank people actually want to use. All in to make finance less boring — and a lot more powerful. <br>We're Switzerland's leading digital bank — 1,400\+ people across Europe, the Middle East and Asia, building real financial solutions for over a million clients worldwide. From trading and investing to everyday banking, we cover the full picture. We move fast, but we build things we're genuinely proud of. Have a look behind the scenes by checkingHumans ofSwissquoteon Instagram. <br>Growing fast creates room. Room to try things, own things, and grow at a pace most places can't offer. Whether you like the spotlight or prefer to just put your head down and do great work, there's space for both here. <br>We've ditched the dress code — but never the chance to celebrate. Big win or small, we make it count. The kind of place where the atmosphere takes care of itself. <br>As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success. <br>Feeling it? It's a good start. Apply. <br>Junior Business \& Application Support <br>After an initial training period covering our banking and trading platforms, Oracle databases, internal \-based tools, and financial products, you will join our Application \& Business Support team and play a key role in ensuring the smooth operation of Swissquote's production systems. <br>Your mission will be to investigate complex business and technical issues, support critical banking and trading operations, and contribute to the continuous improvement of our internal processes and tools. <br>Responsibilities <br>Investigate and resolve complex incidents impacting our banking, trading and forex platforms. <br>Act as a primary point of contact for internal departments requiring technical and business support. <br>Perform root cause analysis on production issues and coordinate with development teams when escalations are required. <br>Analyze large datasets and conduct investigations using SQL (Oracle, Postgres). <br>Maintain and improve monitoring processes to ensure the reliability of our systems and services. <br>Develop automation tools and scripts () to increase operational efficiency and reduce manual workload. <br>Produce complex data extractions and analyses for business, legal, compliance, and operational teams. <br>Participate in internal reconciliations and database integrity controls to ensure data consistency across platforms. <br>Monitor critical production processes and proactively identify anomalies. <br>Contribute to documentation, knowledge sharing, and continuous improvement initiatives. <br>Provide Level 2 and Level 3 support for business\-critical applications. <br>Be open to joining an on\-call rotation to provide 24/7 support in the long term. <br>Qualifications <br>Degree in Information Systems (for example Bachelor HES or similar) and a strong interest for IT <br>Your skills set include the following: Windows/Unix/Linux environment, SQL and scripting (, Bash), Git. <br>Strong analytical and problem\-solving skills. Eager to work on critical systems. <br>Interest in financial markets, banking operations, and trading systems. <br>Ability to understand both technical systems and business processes. <br>Strong communication skills and ability to interact with multiple stakeholders. <br>Autonomous, curious, and eager to learn in a fast\-paced environment. <br>Good knowledge of French and strong working knowledge of English (minimum B2\) <br>SQ2 jpid1e34506jm jit0729jm jiy26jm