Sr. Director, Shared Services Center PMO

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Shared Services PMO Senior Director is responsible for establishing, leading, and optimizing the Project Management for Shared Services. This role ensures that strategic initiatives and transformation programs are effectively managed, aligned with business objectives, and deliver value across the organization. This role will oversee project governance, portfolio management, and operational excellence to drive efficiency, scalability, and continuous improvement.

 

KEY ACCOUNTABILITIES

PMO Leadership & Governance:

• Develop and implement the PMO framework, methodologies, and best practices to ensure successful project execution
• Establish project governance, standardization, and reporting mechanisms for project tracking and decision-making
• Ensure alignment of shared services projects with overall corporate strategy and business priorities
• Provide timely and clear communication on progress with both regional and global stakeholders

Program & Project Management:

• Oversee a portfolio of projects, ensuring timely delivery, budget adherence, and quality outcomes
• Provide leadership and guidance to project managers and teams, ensuring effective execution of initiatives
• Identify risks and mitigation strategies to minimize project disruptions

Process Optimization & Continuous Improvement:

• Drive operational efficiencies within Shared Services through automation, process improvement, and digital transformation initiatives
• Implement KPIs and metrics to measure project success and drive continuous improvement
• Collaborate with stakeholders to identify pain points and develop scalable solutions
• Work with other regions to deliver a global SSC initiative while also developing the local (regional) SSC initiatives

Stakeholder Management & Communication:

• Act as a strategic advisor to senior leadership, providing insights on project performance, risks, and opportunities
• Foster cross-functional collaboration across business units, IT, finance, HR, and other key areas
• Develop and deliver executive-level reports and presentations on PMO activities and project progress

Resource Management & Budget Oversight:

• Manage project resources effectively, ensuring optimal allocation of personnel and budget
• Forecast and track project budgets, identifying cost-saving opportunities where possible
• Develop business cases for new initiatives and secure necessary approvals
• Foster decision making around process and site selection to be included in the SSC project

 

QUALIFICATIONS, EXPERIENCE AND SKILLS

•    Bachelor’s degree in Business Administration, Project Management, Finance or a related field; MBA or PMP certification preferred
•    10+ years of experience in project/program management, with a strong background in Shared Services or corporate transformation initiatives
•    Proven experience in leading a PMO or large-scale project management function
•    Strong understanding of process improvement methodologies (Lean, Six Sigma, Agile, etc.)
•    Excellent leadership, stakeholder management, and communication skills
•    Experience with project management tools 

 

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. 

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to