Food and Beverage Manager - Gram and Dun

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

 

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

 

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

 

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

 

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for directing all Food & Beverage and casino beverage operations.
• Develop team member to provide exceptional service, products and value to our guests while maximizing profitability.
• Think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, employee training and development as they relate to overall Food & Beverage products.
• Develop financial, business and capital expenditure plans that are consistent with the overall strategic positioning of the property.
• Respond to changes in planning assumptions and alter plans as necessary.
• Formally present updates to plans and provide appropriate explanations and solutions to variances.
• Provide leadership and demonstrate behavior that is consistent with the Code of Conduct.
• Ensure that the receiving, holding and issuance of products are within the quality and control standards.
• Tie operational challenges to strategic direction and the ability to be effective in a large organization.
• Assist in designing and engineering menus.
• Implement and audit inventory and cost control systems and procedures.
• Direct and assist in establishing plans and organizational structure for their respective areas.
• Analyze market trends and adjust business plans to promote financial health and growth.
• Manage the work processes and procedures of departmental managers or supervisors. 
• Develop or oversee and implement departmental training programs.
• Review the performance, productivity and efficiency of managers or supervisors including but not limited to periodic evaluations and development of coaching techniques to motivate productivity.
• Develop, implement and promote programs to reward and recognize performance of team members.
• Recommend, approve or oppose the change in status of team members including but not limited to changes from full time to part time, promotions and transfers.
• Protect and preserve the assets of the company.
• Compile information, complete and submit reports as required.
• Complete regular and periodic verification processes for the proper accounting of revenues, expenses and inventory.
• Develop, enforce, review and approve changes or revisions to operating practices, procedures and standards based on business trends and practices. 
• Administer disciplinary actions, propose corrective action, and monitor post-disciplinary performance of managers, supervisors or front line team members as needed.
• Maintain strict confidentially of all files, communications and information in the conduct of company business.
• Develop, participate in and promote customer service programs to continuously improve quality service.
• Develop, attend or provide training as needed or required including but not limited to sanitation, safety and alcohol awareness.
• Provide for the safety of team members including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
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• Must adhere to regulatory, department and company policies.
• Perform all job duties in a safe and responsible manner.
• Perform other job related and compatible duties as assigned.

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed belo