Senior Call Center Representative- Access Strategist - Hybrid

The Senior Call Center Representative is responsible for training new employees in the call center as well as serving as a clinic liaison. This position requires a high degree of problem solving and demonstrates excellent communication skills. Their primary function is to provide coordination for a seamless experience of care for patients calling their health care team, providing answers to patients' questions, or connecting the patient with another team member. The Senior Call Center Representative will support the Contact Center's ongoing efforts to create a strong partnership within PMG providers, managers and clinics. The Senior Call Center Representative provides excellent customer service to internal and external customers.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

This is a “hybrid position” and applicants will be required to attend in person workdays, meetings or if having technical issues at home they must report to an arranged site location to complete their shift.

Required Qualifications:

• High school Diploma
• 2 years Customer service experience.
• 2 years Medical office or health care experience.
• 1 year Experience working in a PMG Clinic setting.

Preferred Qualifications:

• Call Center Experience.
• Strong active-listening and verbal communication skills.
• Experience working in a call center or customer support role.
• Proficiency in problem-solving.

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.