Behavioral Health Director

DMC Detroit Receiving Hospital, Michigan’s first Level I Trauma Center, helped pioneer the evolution of emergency medicine and currently has one of the busiest and most well-equipped emergency departments anywhere. The first and largest verified burn center in the state is at Receiving, and it is one of only 43 in the nation. Receiving also offers the state’s leading 24/7 hyperbaric oxygen program, Metro Detroit’s first certified primary stroke center, and the nationally recognized and accredited DMC Rosa Parks Geriatric Center of Excellence.

Summary Description 

In collaboration with senior leadership and subordinate staff, plans, implements and evaluates processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes for Behavioral Health Services at Sinai Grace Hospital. Ensures that regulatory requirements/standards are communicated, implemented and monitored. Collaborates with other members of the healthcare team to plan, implement & evaluate activities related to department, hospital and DMC objectives. Models customer service excellence.

1. Assures quality and appropriateness of care. Facilitates and supports the establishment of unit based quality improvement programs and supports continuous improvement processes.* Uses processes and metrics to manage/measure accountability for self and assigned services or units.

2. Creates an environment of shared decision-making. Promotes multidisciplinary collaboration on patient care and related issues. Serves as a facilitator by removing barriers that prevent staff from effectively and efficiently performing their roles

3. Promotes positive customer relations with physicians, patients, families, visitors and employees; follows up on all complaints and provides feedback. Monitors level of patient, staff and physician satisfaction. Adheres to the DMC's Customer Service Standards.*

4. Plans, implements and evaluates staff development & competency maintenance programs. Ensures that elements of performance improvement findings are incorporated into educational programs as appropriate. Supports professional growth and development programs, such as tuition reimbursement and nursing grand rounds. In collaboration with the clinical manager, ensures staff participation in orientation, mandatory and continuing education programs and other staff development opportunities.*

5. Develops, implements, monitors and adjusts capital and operating budgets. Provides variance reports and/or corrective action plans as requested. Mentors subordinate staff in creation and evaluation of budget. Develops, implements and realizes effective cost containment measures.*Collaborates with DMC Finance representatives to create supplemental reports as appropriate.

6. Develops business plans and/or requests for proposals as requested/required.

7. In collaboration with clinical manager and unit staff, interviews, selects, evaluates, counsels, disciplines and terminates unit personnel.* Ensures that appropriate human resource activities are completed on a timely basis and in conformance with established policy. Develops, reviews and/or revises and monitors reports related to retention and recruitment activities.

8. In collaboration with peers & other members of the healthcare team within the facility & system (as appropriate), ensures that all policies, procedures and standards related to assigned unit/service areas, are reviewed/revised as outlined by regulatory standards and that clinical policies are evidence-based. Ensures staff compliance with state, federal laws and regulatory agency standards/requirements.

9. Develops unit/service goals and objectives and strategies which promote the mission, vision and values of the DMC, the individual operating unit and/r clinical service; achieves related goals.*

10. Maintains communication lines between self a