Supervisor, Clinical Lab

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At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

The Clinical Laboratory Supervisor is responsible for the general supervision of the laboratory personnel and the daily operations of the analytical laboratory. The Clinical Laboratory Supervisor will also perform high complexity laboratory testing on patient specimens, interpret and report patient results, and perform quality control and quality assurance procedures while complying with all applicable local, state, and federal laboratory requirements. The Clinical Laboratory Supervisor is the first point of contact for Clinical Laboratory Scientists (CLSs) and Laboratory Technicians during laboratory processing and will provide guidance while troubleshooting complex technical and non-technical problems.  The Clinical Laboratory Supervisor must also act as a liaison between the CLSs and Laboratory Technicians and the Laboratory Management Team. 

The Clinical Laboratory Supervisor will also be involved with coaching and mentoring the laboratory staff, building effective teams, managing projects and meeting project deliverables, and understanding and implementing laboratory goals. 

Shift: Monday-Friday, 3PM-11:30PM

Essential Duties

Include, but are not limited to, the following:

• Provide day-today supervision of laboratory personnel.
• Lead the daily operations of the laboratory; including, but not limited to, scheduling, sample workflow management, and providing or coordinating staff training.
• Identify and troubleshoot high complexity problems that adversely affect test performance.
• Perform administrative duties; including, but not limited to, writing employee performance evaluations and reviewing standard operating procedures (SOPs), protocols, non-conformance reports, quality control (QC) forms, and equipment maintenance forms.
• Lead inspection preparation activities for all applicable regulatory bodies.
• Participate in the management of the department’s training program in collaboration with the education and training Team.
• Participate in intra and inter departmental study and project teams.
• Coach and mentor CLSs and Laboratory Technicians by providing guidance, constructive feedback, and assisting with the development of the troubleshooting and judgment skills.
• Participate in the annual performance review process for team members.
• Manage the testing and validation of new laboratory equipment and procedures.
• Perform laboratory tests, procedures, and analyses according to the laboratory's standard operating procedures, as needed.
• Review, interpret, and approve patient results as needed.
• Assist with the hiring and training of new laboratory personnel and training of new procedures with existing personnel.
• Participate in quality assurance activities.
• Supervisor staff; including, but not limited to, organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.
• Communicate goals clearly to employees to ensure understanding and success in achieving them.
• Motivate and inspire employees to do their best work through coaching.
• Maintain morale and support employee engagement initiatives.
• Apply excellent attention to detail.
• Ability to multi-task and be flexible with tasks and schedules.
• Ability to work independently in a team environment.
• Ability to respond to difficult issues quickly, fairly, and ethically.
• Apply outstanding organizational skills.
• Apply excellent leadership skills, such as good judgement, sound analysis, and decision making.
• Ability to remain professional and composed under pressure.
• Effective interpersonal skills.
• Ability to respond to change with flexibility and to adapt quickly to evolving circumstances.
• Excellent communication skills; including, but not limited to, utilizing various communication channels, such as team meetings and one on ones, proactively communicating team goals and priorities clearly, openly, and objectively, and communicating changes, issues, and challenges in all directions of the organization.
• Ability to analyze complex issues and make sound decisions in a timely manner.
• Ability to effectively communicate technical information to technical and non-technical audiences.
• Strong communicator with ability to maintain open communication with internal employees, managers and customers as neede