Senior Salesforce Business Systems Analyst & Administrator

We are seeking a Senior Salesforce Business Systems Analyst & Administrator to lead the optimization, configuration, and administration of our Salesforce platform across Sales, Service, and other business units. This hybrid role requires a strategic thinker with strong technical knowledge and excellent communication skills to bridge business needs with Salesforce capabilities.

Key Responsibilities

 Business Analysis

• Collaborate with cross-functional teams to gather and document business requirements.
  
  
• Translate complex business processes into scalable Salesforce solutions.
  
  
• Create and maintain process documentation, use cases, and user stories.
  
  
• Drive system improvements and automation initiatives based on business needs.
  
  

Salesforce Administration

• Perform daily administration and support of Salesforce environments.
  
  
• Configure and maintain standard and custom objects, workflows, flows, validation rules, and reports/dashboards.
  
  
• Manage user roles, profiles, permissions, data integrity, and security settings.
  
  
• Oversee sandbox management and release deployments.
  
  
• Troubleshoot and resolve user issues in a timely manner.
  
  

Strategic & Technical Leadership

• Serve as subject matter expert (SME) for Salesforce best practices.
  
  
• Act as a liaison between business stakeholders and development teams.
  
  
• Assist with training, onboarding, and supporting end users.
  
  
• Stay updated on Salesforce releases and recommend relevant enhancements.
  
  

Required Qualifications

• 5+ years of experience as a Salesforce Administrator or Business Analyst.
  
  
• Deep understanding of Salesforce Sales Cloud and/or Service Cloud.
  
  
• Hands-on experience with Flows, Reports, Dashboards, Validation Rules, and Lightning App Builder.
  
  
• Excellent requirements-gathering and stakeholder communication skills.
  
  
• Experience writing user stories and acceptance criteria.
  
  
• Salesforce Administrator Certification (ADM 201) is required.
  
  

Preferred Qualifications

• Salesforce Advanced Administrator and/or Business Analyst Certification.
  
  
• Familiarity with tools like JIRA, Lucidchart, and Tableau or Power BI.
  
  
• Understanding of Agile/Scrum methodologies.
  
  
• Experience with third-party Salesforce integrations 

 

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Remote USA$110,900—$138,600 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management o