Director- Inside Sales

Emerson is seeking a Director of Inside Sales based in Stafford, Texas. This role involves leading all aspects of inside sales operations, including leading a dedicated team of professionals to drive revenue growth, provide exceptional customer service, and ensure the successful implementation of training programs. Reporting to the Vice President of Sales & Customer Care, the Director will play a key role in developing and executing strategies to meet and exceed sales targets while enhancing customer satisfaction.

In this Role, Your Responsibilities Will :

• Leadership and Management:
  • Provide strategic leadership and direction to the Application Engineering, Customer Service and Training teams.
  • Mentor, coach and develop team members to optimize their performance and professional growth.
  • Establish clear goals, objectives, and KPIs for each team and monitor progress towards achievement.
  • Providing an interface between the sales channel and the company.
• Strategy and Execution:
  • Develop and implement effective sales strategies to drive revenue growth and expand market penetration and improve inside sales efficiency and effectiveness.
  • Collaborate with cross-functional teams to identify opportunities for product and service enhancements based on customer feedback and market trends.
  • Analyze sales data and market insights to identify areas for improvement and develop action plans accordingly.
• Customer Service & Resolutions Excellence:
  • Ensure that the Customer Service team delivers prompt and effective support to customers, addressing inquiries, issues, and complaints in a timely and professional manner providing a Unmatched Customer Experience which provides Emerson a differentiation in the market place to drive revenue growth.
  • Champion a customer-centric approach throughout the organization, emphasizing the importance of building and maintaining strong customer relationships and improving collaboration and communication with our Channel Partners.
• Application Engineering Support:
  • Ensure the Application Engineering team provides prompt and effective technical support to Channel Partners and customers, address product-related inquiries, facilitate the resolution of technical issues and drive revenue growth.
  • Collaborate with product development teams to ensure that customer feedback is incorporated into product enhancements and new product offerings.
• Order Engineering:
  • Ensure the Order Engineering team efficiently and accurately enters orders. 
  • Collaborate across the organization to automate order entry. 
• Training and Development:
  • Working in conjunction with PRM’s other Training resources, oversee the development and delivery of comprehensive training programs for Channel Partner sales representatives, customer service agents, and other relevant teams.
  • Ensure that training programs are aligned with business objectives and designed to enhance the skills and knowledge of team members.

Who You Are: Consider all relevant factors and uses appropriate decision-making criteria and principles. Make sound decisions, in the absence of complete information. Gain insight into customer needs. Build and deliver solutions that meet customer expectations.  Establish and maintain effective customer relationships. Are effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and positions levels.  Relate comfortably with people across levels, functions, culture, and geography.  Place a high priority on developing others through coaching, feedback, exposure, and stretch assignments.     
    For This Role, You Will Need:

• Bachelor Degree in a related field such as engineering, business, marketing, etc. 
• 10+ years experience in a technical sales environment with progressive levels of responsibility required
• Experience with managing and developing direct reports 
• Strong understanding of sales processes, customer service principles, and training methodologies
• Strong leadership, organizational, written, oral and presentation skills
• Ability to travel up to 20% of the time
• Legal Authorization to work in the United States - sponsorship will not be provided 

Preferred Qualifications that Set You Apart:

• Bilingual – English & Spanish preferred 

Our Culture & Commitment to You​

​At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that