Vice President of Retail - USA

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

As the Vice President of Stores for a two-sided marketplace, you will be a key strategic leader responsible for driving growth and success for both supply and demand. Your role will involve developing and executing strategies to attract and retain high quality consignors and buyers. You will provide strategic direction, ensuring the achievement of supply and revenue goals, profitable growth and operational excellence. Your role will involve developing and executing innovative retail strategies, managing the stores P&L and fostering a high performance culture. You will play a crucial role in shaping the company’s retail strategy and delivering on a luxury experience.

What You Get To Do Every Day

• Provides strategic direction and thought leadership for retail development and operation
• Creates and implements innovative vision
• Hires and develops leaders within the Retail organization
• Utilizes data to drive decisions 
• Works cross-functionally with Ecommerce and Sales leaders to drive circular economy between clients and consignors
• Ensures sales and profit objectives are met
• Motivates and leads the Retail team to optimize performance and drive daily, monthly & annual results
• Leads and directs Retail management and associates
• Develops & maintains P&L for entire Retail organization
• Works closely with the Ops team on retail business modeling in order to appropriately forecast investment/spend tracking
• Partners closely with Merchandising & Brand business partners 
• Develops productive relationships with key internal and external stakeholders to ensure seamless execution of key Retail-led initiatives
• Provides leadership team with reporting of Retail performance and recommendations for future opportunities
• Develop policies and procedures for all retail locations and ensure compliance with local, state, and federal laws
• Create an enjoyable luxury experience which exceeds customary standards and service levels
• Maintain all in-house Retail aesthetic displays
• Liaise with Marketing & Sales for promotional events, communication & initiatives

What You Bring To The Role

Minimum Requirements

• Experience working for and scaling early-stage consumer retail businesses
• Demonstrated expertise in operational efficiency and excellence. Proven ability to drive process improvements across all areas managed
• Entrepreneurial spirit and desire to facilitate growth 
• Customer-centric mindset with a genuine passion for luxury retail. 
• Strong written and verbal communication skills
• Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration
• Ability to manage multiple projects simultaneously in a fast-paced, high-growth environment
• Willingness to travel to various retail locations as needed
• Enjoys the fast-paced ever changing landscape
• Ability to travel 25% of time

Preferred Requirements

• 10-15+ years of relevant retail experience
• 5+ years of leadership experience in a retail environment
• International Experience opening Retail stores and/or pop ups
• Bachelor’s Degree in Business Administration or relevant field. Advanced degree

Compensation | Benefits | Perks

• Employee Stock Purchase Plan (purchase stock at discounted rates)
• 401K (with company matching up to $1000)
• Medical, Dental & Vision Insurance Day 1
• Paid parental leave
• Unlimited Discretionary Time Off (DTO) & 9 Paid Holidays
• Up to 40 hours of paid time off is available to cover missed shifts following a positive COVID-19 diagnosis

The expected salary range for this role is $265K to $295K. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR7933 #LI-Hybrid #LI-KR50

The RealReal