Salesforce Solution Lead

We’re seeking a strategic and hands-on Salesforce Solution Lead to drive innovation, integration, and optimization across our Salesforce platform. This is a high-impact role that collaborates across departments to deliver scalable solutions that enhance business processes and member experiences.
What You’ll Do:

• Own and evolve the Salesforce roadmap, aligning platform capabilities with business goals.

• Collaborate with stakeholders to define product requirements, develop user stories, and manage a prioritized backlog using Jira and Confluence.

• Lead integration efforts across business units and vendors, ensuring seamless workflows and data integrity.

• Champion Agile methodologies, driving sprint planning, backlog grooming, and iterative delivery.

• Monitor and optimize platform performance, ensuring quality releases and proactive issue resolution.

• Partner with the Security team to uphold data protection and compliance standards.

• Manage vendor contracts, budgets, and project timelines to ensure successful delivery.

• Continuously engage with end-users to identify opportunities for improvement and innovation.

What You Bring:

• Bachelor’s or Master’s degree in Business, IT, Systems Engineering, or related field.

• 5+ years of experience with Salesforce as a Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, Scrum Master, or Product Owner.

• Proven expertise in Agile/Scrum, product management, and tools like Jira and Confluence.

• Strong analytical and documentation skills with a keen eye for detail.

• Experience with financial services systems; life insurance policy administration is a plus.

• Knowledge of UX/UI design, data architecture, and API development.

• Excellent communication and stakeholder management skills.