Who we are

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.   Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.   Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Support Engineering candidate who will supports all of Geotab’s products and services, including but not limited to the MyGeotab software application, Geotab Drive and the Geotab GO devices, IOX, and other accompanying hardware.. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

The Senior Support Engineering candidate will leverage well-rounded knowledge of the Geotab products to provide in-depth troubleshooting assistance to Geotab Resellers and staff.This position supports all of Geotab’s products and services, including but not limited to the MyGeotab software application, Geotab Drive and the Geotab GO devices, IOX, and other accompanying hardware.

How you'll make an impact

• Provide prompt and accurate feedback to resellers.

• Support resellers and internal resources via phone, ticketing system, email and in person for all Geotab and integrated products.

• Gather relevant information by evaluating and analyzing the symptoms to resolve technical hardware and software issues involving connectivity, installation and software inquiries.

• Effectively manage issue queue:

  • Ask targeted questions to quickly understand the root of the problem.

  • Ensure all issues are properly logged.

  • Prioritize and manage several open issues at one time.

• Leverage knowledge learned from support issues and work with fellow subject matter experts to improve the reliability and operability of the Geotab products.

• New product development testing as required.

• Provide on-site support where applicable.

• Complete ongoing training/research to stay current on new and existing Geotab products, accessories offering.

• Support Geotab global strategic initiatives.

• Participate in a 24x7 on-call rotating schedule (if applicable).

What you'll bring to the role

• 5 years of experience in an Engineering Support or similar role.

• 3+ years of experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset.

• Strong aptitude for understanding and breaking down complex technical problems.

• Proven knowledge and expertise in one or more areas of the Geotab product suite.

• High accuracy and meticulous attention to detail.

• Entrepreneurial mindset and comfortable in a flat organization.

• A strong team-playe