Director, Credit Finance - Payment Networks

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

 

Job Overview

The Director, Credit Finance – Payment Networks leads the implementation of Macy’s strategic payments plan, managing outsourced service providers and fostering relationships across the business to enhance service delivery. This role serves as Macy’s primary relationship executive with external business partners, coordinating and aligning payment activities across all entities. The director oversees all aspects of conceptualizing and deploying alternative and mobile payment options, including Apple Pay, PayPal, Klarna, and Google Wallet. Additionally, they develop the strategic direction for payment solutions by conducting market research and planning, coordinating closely with Tech and Digital teams (m.com and b.com).

The director also leads contractual negotiations with all payment vendors and ensures Macy’s interests align with national merchant advocacy groups, such as the National Retail Federation (NRF) and the Merchant Advisory Group (MAG), advocating on legislative matters relevant to merchants. In this role, they create and execute strategies that meet the diverse needs of MCCS, Tech, stores, m.com, and b.com, ensuring alignment with business objectives. Perform additional duties as assigned.

 

What You Will Do

• Lead the payments function and organization, providing support for payment strategy, operations, and management across Macy's and Bloomingdale's.
• Develop the annual payments plan, including strategies, tactics, and resources needed to achieve goals, ensuring alignment with Tech, stores, and Digital teams.
• Provide leadership in the design, development, and implementation of new payment products and services.
• Oversee market and competitor analysis, providing direction and insights.
• Establish and manage a comprehensive payments reporting function that tracks, measures, and analyzes performance.
• Ensure payment communications are coordinated and effectively utilize resources to support payment plan objectives.
• Contribute to the development of joint ventures, partnerships, and affiliations, offering input and support to company leadership.
• Represent Macy’s in professional societies and activities related to the payments industry.
• Oversee the network chargebacks and disputes team, minimizing losses while maximizing customer satisfaction.
• Manage a team by interviewing, hiring, supervising, coaching, and training direct and indirect reports; provide developmental opportunities, assign work, and establish strategies; ensure performance and behavioral expectations are met or exceeded; evaluate performance, coach employees, address complaints, and resolve issues.
• Maintain regular, dependable attendance and punctuality.

 

Skills You Will Need

Strategic Leadership: Ability to lead the payments function, aligning payment strategies with organizational goals and providing direction for the development and execution of payment solutions.

Vendor & Relationship Management: Strong ability to manage outsourced service providers and build lasting relationships with external business partners, ensuring service delivery and contract alignment.

Cross-Functional Collaboration: Experience working closely with Tech, Digital, and Operations teams to drive alignment between payment strategies and business objectives across departments (including m.com and b.com).

Contract Negotiation: Expertise in leading contractual negotiations with payment vendors and external partners, ensuring favorable terms and aligning Macy’s interests.

Team Leadership & Development: Strong people management skills, including recruiting, training, coaching, and developing direct and indirect reports to achieve performance goals.

Communication & Influence: Excellent written and verbal communication skills, including the ability to present to senior leadership, regulatory bodies, and external stakeholders. Ability to craft strategic messages and influence key decision-makers.

Problem Solving & Analytical Thinking