Product Manager - Health Plan Business

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Profile Summary:

The Product Adoption Manager is a dynamic, innovative and results-driven individual who will be responsible for driving utilization and uptake of the latest Health Plan product features by customers . The role involves developing migration strategies, product content, and operational readiness plans to ensure seamless product onboarding and value realization of Benefitfocus Health Plan solutions. The ideal candidate is a self-starter who is equal parts strategist, content developer, project manager and product evangelist with a proven ability to translate and communicate product features and their business value to a variety of audiences – external and internal. 
  

Profile Description:

• Data-Driven Planning: Leverage product utilization data and analytics to identify opportunities and define customer migration plans for both legacy and new product functionality

• Drive Feature Adoption: Create clear and concise content to promote and educate customers and internal teams on product features, through a variety of communications mediums, including webinars, video, product tours, etc.  

• Develop Documentation Strategy: Define and implement a comprehensive strategy and standards for all product-related documentation, ensuring consistency, clarity, and alignment with product goals.

• Product Content Creation: Write and develop high-quality product documentation, including release notes, training materials, user guides, and online help systems, that are easy to understand for both technical and non-technical users.

• Leverage Emerging Technologies: Stay abreast of the latest technological trends and advancements (ie AI) to optimize the documentation processes, allowing for scalable and easily maintainable product documentation.

• Cross-functional Collaboration: Work closely with product managers, engineers, UX/UI designers, and customer success teams to ensure documentation reflects the latest product updates, is aligned with overall product vision, and drives adoption and reinforces the value with customers/end-users.

• Operational Readiness: Support pilot logistics (Alpha rollouts) for new features, as well as product training/documentation for internal teams to ensure consulting and implementation teams are well-versed in product solutions. 

• Customer-Centric Approach: Ensure that all product documentation enhances the customer experience, providing accessible, user-friendly resources that aid in product adoption and satisfaction.

• Continuous Improvement: Regularly review and refine documentation processes and standards to ensure they remain cutting-edge, efficient, and reflective of the evolving product.

Knowledge & Experience:

Bachelor’s Degree or equivalent in Business Administration, Computer Science, Computer Information Systems, Marketing or Communications. Will also accept equivalent of Bachelor Degree through any suitable combination of education, training, or experience.
 
Required Experience:

• Proven experience in product documentation, technical writing, or content strategy.

• Strong ability to translate complex technical information into clear, customer-friendly content.

• Excellent writing, editing, and organizational s