Wholesale KYC Operations Middle Office Senior Associate

Are you an ambitious individual looking for new job opportunities? This job is for you! 

As a Wholesale KYC Operations (WKO) Middle Office Senior Associate within the WKO Client Office Team, you will serve as a primary contact and expert in onboarding new customers, handling incremental business requests, and renewing existing customer profiles. You will work closely with Sales, Operations, Credit, Legal, and Compliance teams to ensure efficient and timely onboarding of new client relationships to the JP Morgan infrastructure, as well as prompt renewals of our existing client portfolio. You will also act as a single point of contact and subject matter expert for all matters related to KYC execution, working in alignment with the Wholesale Payments Front Office team and coordinating with all internal teams.

Job responsibilities

• Manages the KYC New Business pipeline for designated Front Office sub-Line of Business to prioritise active requests, provides status updates of key onboardings managing the end to end process
• Partners with the WKO Production team to ensure prioritisation of requests and efficient and timely delivery of KYC record completion
• Builds and develops strong partnerships, identifies challenges and eliminates roadblocks with all internal partners
• Works with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence
• Ensures all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements
• Coordinates case prioritization, capacity planning, and assignment with our Global Maker teams
• Stays up to date of any changes to processes and procedures, regulatory change and ensure impacts are communicated to our business partners
• Manages personal workload and priorities ensuring timely escalation of key risks/issues to management
• Identifies and executes process improvements, provides guidance and support on key process and technology initiatives to the business

Required qualifications, capabilities, and skills

• Strong written and oral communication skills with experience of conflict resolution
• Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers
• Client focused whist maintaining a strong controls mind-set
• Proactive and flexible approach to personal workload and wider team targets
• Effective at managing time appropriately and organising workload for maximum productivity
• Working knowledge of KYC/Compliance/AML standards
• Sound understanding of the Financial Industry
• Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies)

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
   We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.