Account Director

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking an Account Director to support accounts in need of and in support of fixed and wireless infrastructure. The successful candidate will develop customer relationships and drive sales of Transport and Access Connectivity, and infrastructure services to prospects and customers in the telecommunications strategic Carrier ecosystem. Our Account Director is responsible to achieve sales and revenue growth targets through consistent account management activities as well as sometimes acquiring new accounts or developing new departments within an account.

A demonstrated ability to succeed in an autonomous environment is key to this role. The ideal candidate has a strong understanding of long haul dark fiber, transport and access services as well as wireless connectivity to macro towers, small cell and backbone networks with the ability to work on large, complex deals applying a consultative and trusted advisor approach.

Location: This remote work position will consider applicants that reside in the continental United States.

Responsibilities: 

• Generate sales revenue by actively promoting Zayo products and services to targeted account patches. 

• Achieve sales and revenue growth targets through consistent account management activities as well as acquiring new accounts.

• Meet monthly, quarterly, and annual sales goals set by the leadership team through aggressive prospecting and selling. 

• Present proposals and manage customers through the sales process.

• Attain high Net Promoter Score results based on excellent customer support in the sales process. 

• Maintain current business relationships with customers, securing existing revenue on long-term commitments and or selling net new accounts.

• Apply knowledge of customers, industry, and services to achieve revenue objectives.

• Work with the current Sales team to develop account strategy, solution design, and relationship management on targeted accounts. 

• Manage high volume of work while maintaining a high degree of responsiveness.

• Track, analyze and report on sales performance and activities in Salesforce and other reporting tools. 

• Provide accurate and timely forecasts of sales opportunities.

• Develop and maintain records of customer activity for reporting of sales and forecasts. 

• Provide accurate and timely information to management. 

• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met. 

• Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision.

• Support accounts in need of and in support of telecom infrastructure. 

• The successful candidate will develop customer relationships and drive sales of Connectivity, Colocation and infrastructure services to prospects and customers in the the Carrier and Reseller ecosystem.

Qualifications:

• Minimum of five (5) years of telecommunications sales experience required. A Bachelor’s degree or equivalent from four-year College is preferred, but not a requirement.

• The ideal candidate has a strong understanding of carrier and reseller connectivity/infrastructure to middle mile, last mile, metro and long haul backbone networks with the ability to work on large, complex deals applying a consultative and trusted advisor approach.

• Proven ability to build relationships.

• Strong financial acumen.

• Quick learner who collaborates well with others.

• Excellent communication skills, both verbal and written.

• Exceptional customer service and relationship building/maintaining skills.

• Excellent time management and organizational skills.

• A sense of urgency and desire to rapidly accelerate results and career with Zayo Group Sales.

• Possesses excellent interpersonal skills and can work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with e