Supervisor, Account Management, Road US

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: Romulus, MI 

Division: DSV Road US 
Job Posting Title: Supervisor, Account Management 
Time Type: Full Time

Summary
The DSV Supervisor, Account Management is a key role for the DSV Road US team's freight brokerage operations.  They are responsible for coordinating with the District Manager/Branch Manager to drive revenue growth, provide exceptional customer service, and ensure client satisfaction. They provide efficient workflow tools and guidance including pricing approvals, negotiations to obtain the best rates and services available, and troubleshoot any issues that may be escalated to them by the team. They are responsible for ensuring the branch’s house accounts are maintained and operating successfully, while continuously seeking additional growth opportunities with clients.

Duties & Responsibilities

• Lead and mentor a team of account managers and customer service specialists by providing guidance, support, and ongoing training to ensure high performance and professional development.
• Set clear performance expectations and goals for the team, monitoring progress, and providing regular feedback to drive continuous improvement.
• Foster a positive and collaborative team environment, promoting teamwork, accountability, and a customer-centric mindset.
• Develop and maintain relationships with key clients, serving as the primary point of contact for strategic accounts.
• Understand client needs, preferences, and objectives, and collaborate with the team to develop tailored solutions that meet or exceed expectations.
• Conduct regular business reviews with clients to review performance, identify opportunities for improvement, and address any concerns or issues proactively.
• Drive revenue growth by expanding existing client relationships and identifying opportunities to upsell or cross-sell additional services.
• Collaborate with sales and marketing teams to develop and execute strategies for acquiring new clients and penetrating new markets.
• Monitor sales performance and client satisfaction metrics, identifying trends and implementing initiatives to achieve revenue targets.
• Ensure operational efficiency and adherence to company policies and procedures, including contract management, pricing strategies, and service level agreements.
• Collaborate with internal teams, including operations, dispatch, and finance, to ensure seamless execution of freight transactions and resolution of any issues or discrepancies.
• Implement best practices and process improvements to streamline workflows and enhance the overall customer experience.
• Ensures the team’s daily activities and responsibilities are completed successfully and timely.
• Provides volume spot quotes to customers, and books shipments as appropriate.
• Uses appropriate company tools to research and verify classification of shipments.
• Oversees new customer on-boarding and set-ups.
• Creates and maintains documentation and processes for new and existing clients and their set-ups and/or changes.
• Maintains in-depth working knowledge of client and branch freight needs.
• Works closely with the DSV Sales team to identify new and existing opportunities for growth, and client relationship enhancements. 
• Performs and completes other duties or projects as assigned.
• Leads by example; motivates and supports co-workers, integrates, and promotes the DSV strategy into daily actions and interactions.

Supervisory Duties

• Oversees the branch’s Account Management and Customer Service Specialist team members. 
• Delegates and distributes workloads and/or duties as appropriate.
• Assess performance, conducts performance reviews, and suggests disciplinary action as needed and in coordination with the District Manager/Branch Manager. 
• Assesses staffing needs, conducts interviews and assists with hiring decisions in coordination with the District Manager/Branch Manager. 
• Maintains a positive work atmosphere and leads by example.
• Ensures compliance with company policies, procedures, rules and reg