Operations Coordinator (Hybrid - NYC)

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening.

Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. With a presence across both the US and UK, we are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

About The Role

The Operations Coordinator plays an essential role in supporting the efficient and effective day-to-day operations of TixTrack. Reporting to the Director of US Operations, this role provides flexible assistance across multiple departments—including Operations, Human Resources, Marketing, Finance, IT, and Customer Experience—helping leadership implement initiatives, streamline administrative processes, and maintain a productive workplace. This position requires a highly organized, detail-oriented, and proactive professional who thrives in a collaborative environment and enjoys translating ideas into actionable results.

This position is full-time and hybrid. Candidates must be located in New York City with the ability to come into the office four days per week. Candidates may be required to travel from time to time.

About You

• You are highly organized, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment.
  
  
• You communicate clearly and professionally, building strong relationships across teams, stakeholders, and leadership.
  
  
• You are proactive, resourceful, and naturally curious, with the ability to solve problems, improve processes, and take initiative without needing direction.
  
  
• You thrive in a collaborative role that supports many departments, handling sensitive information with discretion and maintaining a consistently high standard of professionalism.
  

What You'll Do

• Oversee day-to-day administrative operations of the New York City office, including vendor relationships, office supplies and amenities, space utilization, and equipment maintenance to ensure a productive, welcoming environment for staff and guests.
• Support contract and agreement management by tracking deadlines, coordinating with internal stakeholders, and ensuring timely execution and compliance.
• Provide administrative and logistical support to leadership, which may include calendar management, stakeholder coordination, travel arrangements, and company events.
• Assist teams across the organization, including Human Resources, Marketing, Finance, IT, and Customer Experience, with projects and initiatives as needed.
• Collaborate with colleagues across regions, including the Managing Director, UK, to support operational alignment and cross-regional initiatives.
• Maintain and update departmental manuals, processes, and documentation to ensure organizational consistency and accuracy.
• Handle sensitive company and employee information with discretion, professionalism, and strict confidentiality.

What You'll Bring

Minimum Requirements

• Bachelor’s degree in business or related field (or equivalent experience) preferred.
• Three or more years of proven experience in an operation, administrative, or business support role.
• Prior experience coordinating multiple stakeholders and managing complex schedules while maintaining professional business relationships.
• Ability to organize a daily workload by priorities.
• Highly proficient with Microsoft Office Suite and/or Google Workspace, with the ability to learn new or updated software.
• Availability for occasional travel to offsite meetings or events.

Essential Skills

• Strong oral and written communication skills.
• A curious and inquisitive nature, with excellent problem-solving abilities.
• Ability to work independently, manage multiple projects and deadlines, and proactively address challenges.
• Excellent organizational and time management skills.
• Ability to perform effectively in a fast-paced and occasionally high-pressure environment.
• Discretion and confidentiality in handling sensitive information.

Tools You’ll Use

• Microsoft Office
• Google Suite
• Slack

What We Value

Find Harmony - We confidently manage our work priorities and feel comfortable takin