Manager, Service Delivery

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. 

As our Manager of Revenue Cycle in Service Delivery Excellence – Technology, you will be responsible for exercising sound judgment in problem-solving, prioritizing tasks, and demonstrating keen attention to detail while remaining adaptable to new information in client or team situations. Daily, you will play a pivotal role in advancing several key processes, such as conducting financial analyses, reporting on process performance, developing models and tools, creating process flows, facilitating group meetings, and enhancing client relationships. Success in this role requires a high-performing, hands-on individual with proven delivery experience, a deep understanding of the technology supporting the revenue cycle process, and excellent communication skills. For this role, we are looking for someone who has a consulting skillset with a focus on Health Care Technology.

Here’s what you will experience working as a Manager of Service Delivery:

• Work with data in various forms, including in data warehouses/SQL and unstructured data environments, both on premise and in cloud environments.

• Work on advanced skills in data manipulation and analyzing complex data relationships.

• Work with our clients to develop dashboards and reports using client and R1 standard tool sets.

• Work on content management activities.

• Interact with stakeholders and internal/external IT teams to troubleshoot system issues and problems related to break-fixes and other support activities.

• Resolve issues or incidents reported by end users and escalate any quality issues or risks with team leads/scrum masters/project leaders.

• Interact with end-users to help communicate enhancements/improvements needed for business processes.

• This role provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care.

• Independently and collaboratively engage with clients to lead workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes.

Required Skills:

• Understanding what sensitive data is stored, transmitted, and processed in information management systems and the concept of least privileged information.

• 5+ years of recent experience in EHR/EMR enhancements, break-fixes and support activities.

• Familiarity with HIPAA and other regulations that impact hospitals and clinics preferred.

• 5+ years of recent experience with US healthcare workflows working as a consultant.

• 5+ years of documentation skills such as - Application understanding, change management etc.

• Ability to understand Service Level Agreement (SLA) methodology and follow the same as per engagement requirements.

• Experience with healthcare/clinical data domains and concepts.

• Experience with Business concepts, processes, information, and data.

• Exceptional problem-solving skills, excellent written and verbal communication skills with ability to story tell.

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.

• Remote role but must have the ability to travel 25%+, on average, based on the work you do and the clients you serve.

Preferred

• Experience in new Report builds, Modifications and analysis on existing reports in PowerBI or Tableau or any other reporting tool

• Experience with SQL, Python or other advanced Business Analytics tools

• Experience and knowledge of Healthcare EHR/EMR systems, including Meditech, Paragon, Invision, MS4, Athena, Altera, eCW, Epic, etc.

• Analytical/ Decision Making Responsibilities

• Analytical ability to manage multiple projects and prioritize tasks into manageable work products

• Can operate independently or with minimum supervision