Case Manager

Description

Matrix Human Services is Educating Children, Supporting Families and Rebuilding Neighborhoods in Detroit. 

THE IMPACT YOU WILL BE A PART OF WITH JOINING MATRIX

• Over 30 program locations throughout Detroit and surrounding areas 
• 20,000+ individuals benefiting from Matrix services every year
• The largest Head Start Program in the city of Detroit 
• The largest HIV treatment and prevention program in Detroit 
• After school youth services and academic enrichment 
• Workforce Development and Financial Literacy Programs 
• Housing Education and Home Buying Assistance 
• Healthy Senior Living Program 

FOCUS ON PERSONAL AND CAREER DEVELOPMENT. Tuition Assistance. Professional Development Support. In-House Learning and Professional Development Platform. 

WE EMBRACE WORK LIFE BALANCE. Vacation Banks. Paid Holidays. 

BENEFITS OPTIONS. Medical/Rx. Nonstop Visa Card. Dental. Vision. Life/AD&D Insurance. Flexible Spending Accounts. Combine Short- & Long-Term Disability. Employee Assistance Program (EAP). 403(b) Retirement Account. 

CEO Starr Allen-Pettway has been honored by the Michigan Chronicle as a distinguished nonprofit leader in Southeast Michigan.

CORE VALUES:

• Positive Attitude 
• Always Learning 
• Results Through Accountability 
• Building Relationships  

JOB SUMMARY/ACCOUNTIBILITY:

The Case Manager works with persons living with chronic illnesses addressing their social determinants of health needs (food, transportation, housing, etc.) while helping them manage their medical care to facilitate optimal patient outcomes; promote ongoing long-term engagement in medical care and ensure appropriate service utilization eliminating any gaps in care. The Case Manager works closely with the patient’s medical provider to understand what the patient’s medical needs are in addition to their psychosocial needs. The Medical Case Manager works closely with the interdisciplinary team moving clients from linkage to care to retention in care through highly coordinated services and efforts. The Case Manager is responsible for patient assessment, service plan development, periodic reassessment of needs, medication adherence counseling, patient education, ongoing monitoring of medical and psychosocial needs, monitoring and evaluation of the patient’s progress, and patient discharge from services. 

POSITION QUALIFICATIONS:

• Bachelor’s Degree in related health/human service field required or related direct client service experience which has been performed under the supervision of a human services professional for a period of two years of full-time service. Must successfully complete Case Management Training within the first year of employment. 
• Comfortable in a culturally diverse environment, demonstrate awareness of the value of cultural competence, sensitivity in task implementation, and comfort engaging in conversations regarding health and well-being.
• Ability to take ownership and showcase interpersonal skillset. Good verbal and written skills. Able to communicate effectively. 
• Understanding of the functions of patient advocacy and knowledge of rules and regulations concerning HIPAA and client confidentiality.
• Well-organized and demonstrated ability to prioritize multiple tasks; self-driven; achieve desired results and adapt favorably to changing priorities. Highly effective problem-solving ability. Analytical ability sufficient to resolve problems requiring the integration of data from diverse sources. 
•  Computer literate, proficient in Microsoft Outlook, able to learn and effectively utilize client software data base. 

GENERAL RESPONSIBILITIES:

• Demonstrates competency in all facets of clinical interaction including intake, biopsychosocial assessment and reassessment, service planning, progress notes, resource knowledge, referrals, ability to develop rapport with patients, provide health education related to risk reduction and medication adherence. Familiarity with how public and private insurances work and with the Healthcare.gov website. Possess a working knowledge of regulations relating to Medicaid; familiarity with and ability to navigate the ACA enrollment process and Health.gov website; familiarity with how private and public insurances work.
• Implements and evaluates plan of care for each patient. Conducts ongoing review of client’s needs and actively links them to appropriate resources. Coordinates with the patient’s medical providers to monitor their progress, identifies any needs related to their medical services, assists in facilitating c