Lead Client Manager, Commercial Lines

POSITION SUMMARY:

HUB International is seeking to add a Lead Client Manager to oversee their Client Manager team within the Construction Pillar of the business! The Lead Client Manager supervise, mentor and direct Client Managers within their assigned pillar to ensure HUB procedures and service standards are met while acting as subject matter experts and situation resolution resources for their team. The Lead Client Manager will also manage assigned accounts to ensure profitability and a high level of retention, as well as develop and maintain proactive communications with clients and HUB associates with a focus on excellent customer service and teamwork.

ABOUT HUB INTERNATIONAL:

HUB International is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 18,000 employees in offices located throughout North America, HUB’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees.  Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.  We offer:

• Competitive salaries and benefits offerings

  • Medical/dental/vision insurance and voluntary insurance options

  • Health Savings Account funding

  • 401k matching program

  • Company paid Life and Short-Term Disability Plans

  • Supplemental Life and Long-Term Disability Options

  • Comprehensive Wellness Program

  • Paid Parental Leave

  • Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off

• Great work/life balance, because that’s important for all of us!

• Focus on creating a meaningful environment through employee engagement events

• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!

• Growth potential - HUB is constantly growing and so can your career!

• A rewarding career that helps local businesses in the community

• Strong community support and involvement through HUB Gives

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Supervisory Responsibilities:

• Deliver performance feedback and mentorship on a regular basis to each Client Manager including conducting quarterly coaching sessions

• Provide daily direction and support to Client Managers so that customer requests and policy renewals are handled in a timely, efficient, and knowledgeable manner

• Manages PTO & Flex Time Requests, tracking, and approval within HUB systems to ensure appropriate coverage within Pillar

• Assist with recruiting and onboarding new Client Managers within the assigned Pillar

• Collaborate with Client Specialist Supervisor with team member feedback related to training and advancement of the CS team

• Establishes relationships with leadership team of our carrier partners, focusing on top carriers within assigned Pillar

• Evaluate new & renewal business based on carrier appetite and completeness of submission information

Client Manager Responsibilities:

• Develop and maintain relationships with assigned clients, serving as primary contact for all insurance questions and policy changes

•  Attend and participate in carrier and client meetings

• Take primary responsibility for policy expiration management and client renewal processes

• Owns the renewal marketing process and develops marketing strategy for assigned renewal business

• Performs periodic coverage and risk reviews to ensure the adequacy of every clients’ insurance program, as well as contract reviews as requested by clients

• Support Advisors through marketing new prospective clients, communicating with carrier underwriters on the risk profile, determining where the best fit for the prospective client is and providing proposals

• Complete policy application details for newly bound policies into Epic

• Handle communications and correspondences from HUB associates, clients and carriers and work diligently to answer questions or resolve issues

• Agency billing including new business, renewal, and endorsement invoicing