Associate Professional – Residential Transitional Support

Location: Hybrid (Includes periodic travel to residential sites, community homes, and corporate offices)

Position Type: Full-Time, Entry-Level

Pay Rate: $18.00 – $24.00 / hour

Benefits: Generous Total Rewards Plan (Health Insurance, 401k Match), Structured Professional Path toward Qualified Professional (QP) status.

Join Our Team

Covenant Case Management Services (CCMS) is seeking a motivated, detail-oriented Associate Professional (AP) with a passion for intellectual and developmental disabilities (I/DD) to support our residential service lines. This includes Supported Living, Alternative Family Living (AFL), and the Long-Term Care Support (LTCS) framework.

This entry-level role works in close partnership with a Qualified Professional (QP) under the strategic oversight of the Director of Residential. Designed as a growth pathway into a broader QP role with clearly defined milestones and supervision, you will expand caseload oversight, ensure seamless coordination across treatment teams, and uphold a high-quality "white-glove" experience for our families.

What You Will Do | Responsibilities

Residential Onboarding & Family Coordination

• Smooth Transitions: Collaborate with Legally Responsible Parties (LRP), treatment teams, intake, and onboarding staff to initiate services for members entering AFL or Supported Living.

• White-Glove Service: Serve as the primary operational touchpoint during residential placement orientation, ensuring a welcoming family experience and a seamless handoff to the assigned QP.

• Program Delivery: Develop and deliver onboarding programs for families and residential providers to establish clear roles and communication channels from day one.

• Care Alignment: Connect with care managers to confirm accurate Individual Support Plan (ISP) start dates and align service initiation with physical housing move-in timelines.

Service Coordination & Tracking

• Daily Scheduling: Implement and manage daily schedules of residential services and living activities in collaboration with the QP and site leadership.

• Team Communication: Maintain ongoing communication with care managers, DSPs, and home managers to align daily service delivery with the ISP and NC Innovations Waiver requirements.

• Skill Integration: Coordinate with the QP to integrate skill-building interventions (independent living skills, community integration) into members' daily routines.

Data Collection, Documentation & Audit Readiness

• Data Management: Collect, organize, and enter residential data (daily shift notes, progress updates, ISP data points, behavior tracking) into internal systems.

• Audit-Ready Records: Assist in completing residential service notes under supervision to ensure timely, accurate records matching NC DMH/DD/SAS standards.

• Compliance Monitoring: Monitor field-level service adherence across LTCS, Supported Living, and AFL lines. Verify home-level certifications (CPR, First Aid, state modules) and audit routine safety drill records.

Assessments & Clinical Support

• Assessments: Support the preparation and execution of residential environment, safety, and functional assessments as directed by the QP.

• Information Gathering: Collect details from residential team members, families, and housing providers to inform assessments and ongoing ISP updates.

Crisis & Escalation Support

• Protocol Development: Assist in developing residential crisis protocols and behavioral support integrations.

• First-Line Escalation: Serve as an operational escalation point for residential and family concerns when the QP or clinical staff are temporarily unavailable.

Cross-Functional & Culture Support

• Teamwork: Provide backup support to colleagues during peak periods, vacations, or absences to ensure operational continuity.

• Culture & Ethics: Maintain high standards of data integrity, confidentiality (HIPAA), and ethics. Engage constructively with teammates to foster a positive, growth-oriented culture.

What We Are Looking For | Qualifications

• Experience: Entry-level welcome; 0–2 years of experience in human services, I/DD support, or residential/AFL/Supportive Living environments preferred.

• Core Skills: Strong organizational, communication, and teamwork abilities; high attention to detail; and readiness to develop rapidly under clinic