About 9amHealth

We’re creating a new standard of care.

9amHealth is specialized cardiometabolic care: a first of its kind, whole body approach to preventing and treating obesity, diabetes, high blood pressure, and high cholesterol, and help with weight management. We offer custom care plans, prescription medications, and expert guidance to help our members live healthier every day.

9amHealth is a San Diego, California, based company led by the team behind mySugr, a successful diabetes management app acquired by Roche in 2017. 7Wire Ventures, Human Capital, Founders Fund, Define Ventures, Speedinvest, iSeed Ventures, and StartUp Health have backed 9amHealth, with a total funding of 25 million dollars. We are on a growth trajectory to achieve our mission of a more connected care approach for cardiometabolic health.

What it is

We are seeking an experienced and compassionate Care Team Lead (RN or PharmD) to join our growing clinical operations team. This is a leadership role that combines people leadership, clinical excellence, and operational ownership.

You will lead and mentor a team of Registered Nurses (RNs) and Clinical Pharmacists (PharmDs). This role reports to the Clinical Care Specialist Manager and plays a critical role in ensuring high quality, safe, efficient, and scalable care delivery across our cardiometabolic programs.

What You’ll do

Team Leadership & Supervision

Daily Clinic Support

• Lead and manage a team of PharmDs and RNs to deliver personalized and evidenced based care.

• Provide clinical guidance to the team on:

  • Medication side effects, contraindications, and interactions

  • Dose adjustments and medication switches

  • Triaging and escalation decisions

• Facilitate team huddles to share updates, address concerns, and escalate issues to the appropriate point of contact for resolution.

• Monitor daily staffing levels to ensure adequate coverage and high quality care delivery.

• Collaborate with schedulers and leadership to mitigate staffing gaps or surges in demand, proactively addressing potential challenges.

• Address member concerns and escalate safety occurrences.

Team Support and Leadership

• Mentor team members, fostering professional development and ensuring high quality patient care.

• Synthesize immediate and long term needs of the Care Team to clinical leadership.

• Conduct meetings direct reports to provide feedback, address concerns, and foster professional growth.

• Provide timely feedback regarding performance and or quality issues.

Performance Monitoring

• Conduct regular reviews of the team’s performance metrics and ensure adherence to SLAs and SOPs while optimizing schedules to maximize efficiency for the clinical team.

• Ensure the team adheres to clinical guidelines, regulatory standards, and company protocols for weight management and medication therapy.

• Assist in creating and implementing quality improvement opportunities.

Operational Excellence

• Participate in and operational projects, including creating and refining workflows, policies, and procedures in collaboration with the Clinical Care Specialist Manager.

• Support initiatives to improve clinical operations and team efficiency, ensuring a constant feedback loop and path to resolution.

Communication & Collaboration

• Provide operational support to the Clinical Care Specialist Manager.

• Serve as a liaison between the clinical team and leadership, ensuring clear communication and effective issue resolution.

• Partner with the training team to ensure a seamless staff transition from training.

• Collaborate with other interdisciplinary teams within the company, including clinicians, client success, product, and other cross functional team members.

Clinical Care:

• Provide direct patient care, as needed.

What You’ll Need

Minimum Qualifications

• Registered Nurse (RN) or Doctor of Pharmacy (PharmD)

• Active license in good standing (at least in your home state)

• 5+ years of clinical experience in nursing or pharmacy, preferably in chronic disease management, weight management, cardiometabolic care, or related fields

• Comfort practicing clinically in a telehealth / virtual care environment

• Experience working in fast-paced, operationally complex clinical settings

Skills

• Strong cl