Who we are looking for

The role of the Client Change Manager is to manage the process for Client Change for specific State Street clients and then coordinate the lifecycle of the change request to completion. This team supports the Client Change Lead and Management Team.

The Client Change Manager partners closely with State Street Clients to successfully navigate change initiatives through our complex cross-functional business and technology teams, ensuring alignment with client expectations and driving excellent change management experience for clients.

Your new role

As a Client Change Manager you will be responsible for:

• Client Communication and Presentations: Serve as the primary point of contact for clients regarding change initiatives, impact assessment providing clear and timely communication throughout the change process.
• Requirements Gathering: Collaborate with clients and internal cross-functional teams to understand business needs, requirements, and objectives related to proposed changes, document impact assessment
• Planning and Coordination: Develop detailed project plans and timelines for change initiatives, coordinating activities across internal teams and stakeholders.
• Operational Risk/Compliance Management: Identify and mitigate any risk, regulatory or compliance issues associated with proposed changes, ensuring minimal disruption to client operations and services, following applicable STT guidelines.
• Stakeholder Engagement: Build strong relationships with internal and external stakeholders, including clients, GCD, Alpha & CRD Product, technical teams, and third-party vendors.
• Quality Assurance: Coordinate/Conduct thorough testing and quality assurance activities to validate the successful implementation of changes and ensure alignment with client expectations and internal SDLC (Software Development Life Cycle) requirements.
• Training and Support: Provide training and support to clients and internal teams as needed to facilitate the adoption of changes, new processes, and SOPs (Standard Operating Procedures).
• Documentation/Metrics: Maintain accurate documentation of change requests, project plans, costs, key volume and productivity metrics, durations and implementation activities for future reference and auditing purposes.
• Continuous Improvement: Evaluate the effectiveness of change management processes and identify opportunities for continuous improvement and optimization to enhance client satisfaction and operational efficiency.

What we value

Desired skills and competencies:

• Exceptional leadership and client service experience; customer-centric mindset and commitment to delivering high-quality service, support, and change.
• Excellent interpersonal, communication, negotiation and presentation skills including ability to effectively interpret complex business problems and solutions in simplified manner to stakeholders at all levels.
• Strong critical thinker and decision maker, able to jump in and navigate the organization constructs to manage change effectively.
• Ability to work independently and collaboratively in a global fast-paced, dynamic environment, managing multiple priorities and deadlines effectively
• Exceptional time management and organization skills required to effectively prioritize tasks, meet deadlines, and maintain a structure workflow; coordinate multiple projects simultaneously, allocate resources efficiently and adapt to changing priorities with ease.
• Flexibility and adaptability to navigate complex and dynamic client environments.

Education & Preferred Qualifications

• Bachelor’s degree in business/ finance or the equivalent combination of education and experience is required: PMP, Change Management Certification is a plus.
• 8 years of financial services experience in front, middle, and/or back office is required. 
• Strong knowledge of existing State Street organizational constructs and teams required, in addition to deep business acumen across middle and back-office systems, functions and services supported at State Street.  
• Expertise in MS Office including Visio, Excel, Power BI and PowerPoint
• Experience with JIRA and/or other demand/change management tools

We offer

• Permanent contract of employment from day one

• Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)

• Gold medical package for employees and their families (partner and children)

• Premium life insurance package and private pension plan

• Employee savings plan

• Multisport Card

<