TikTok Shop - Senior Product Manager, Payments and Settlements

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.



Why Join Us



Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.



Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.



To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.



At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.



Join us.



The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. TikTok re-imagines global commerce with rich content and endless joy.



In order to effectively and efficiently manage TikTok eCommerce business, there are a number of internal business teams globally. Operation Products provide a wide range of product/service capabilities to empower these teams to achieve different business agendas.



This product manager will focus on payments, taxes, and settlements, helping build out the product strategy for merchants looking to grow their business on TikTok Shop.



Responsibilities



- Strategic Vision & Roadmap: Architect and implement a visionary product roadmap for payment, settlement and tax area, provide seamless user experience to better help our customers grow their business in TikTok Shop.

- Product Design and Implementation: Manage the entirety of merchants settlement, funding, reconciliation, tax calculation and reporting.

- Collaborative Product Development: Work closely with UI/UX designers, engineers, QA, and cross-functional teams to translate product strategies into tangible outcomes.

- Business Alignment: Foster strong relations with the key stakeholders, for example operation team, product operation team, customer support team, etc. align goal, priority and roadmap with key stakeholders. Plan key product initiatives and push key stakeholders to achieve the goals.

- Performance Analytics: Provide critical insights into product performance. Understand user's pain points and how to address the gaps.

- Research & Investigations: Lead investigative endeavors to really understand our users' key asks, understand the product best practice in US markets.