Clinical Information Analyst - Physician Support (Katy)

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Responsible for validating data collected through clinical documentation is sound, relevant, accurate, and reliable, while supporting the values and objectives of Memorial Hermann Health System. The Clinical Information Analyst assists clinicians with workflow and process analysis that align with our strategic plan, leveraging available resources, metrics, benchmarks; and system standards across the enterprise. Responsible for managing customer expectations and aligning their strategic initiatives with Solution Segments in ISD. Must be able to demonstrate working operational knowledge and technical skills necessary to analyze current processes and understand customer’s business strategies. Responsible for documenting process and workflow presenting them as educational materials. Demonstrates a commitment to the values of the corporation through active participation in the Partners in Caring, Customer Service, Six Sigma, and Continuous Quality Improvement programs. Typically reports to an IT Manager.

The Clinical Information Analyst partners with physicians, clinicians, and operational teams to support and optimize clinical information systems, with a strong focus on Epic applications and workflows. This role provides hands-on end-user support, assists with system-related issues, develops reports, facilitates meetings, and helps drive process improvements that enhance clinical efficiency and patient care. The ideal candidate is a strong communicator who can build effective relationships with providers, understands clinical workflows, and is passionate about leveraging technology to support healthcare operations. Must reside in the Greater Houston area and be available to work onsite at Katy Hospital.

Job Description

MUST RESIDE IN GREATER HOUSTON AREA

Location: Katy Hospital

Address: 23900 Katy Freeway, Katy, TX 77338

Status: Full time, Onsite

Desired Skills

• Epic and/or EHR systems experience

• Strong physician communication and relationship-building skills

• Understanding of clinical workflows and healthcare operations

• Ability to provide hands-on end-user support and training

• Strong organizational, problem-solving, and multitasking skills

• Experience with reporting, workflow optimization, and process improvement

• Basic IT and application support knowledge

• Ability to effectively facilitate meetings and collaborate with clinical teams

​MINIMUM QUALIFICATIONS

Education:  Associate’s Degree in Information Technology or clinically related field or at least one (1) year of equivalent industry experience in healthcare.

Licenses/Certifications:  (None)

Experience / Knowledge / Skills:

• Requires at least one (1) year of healthcare industry experience and/or implementation of large and complex information Systems in a Health Care environment.

• Effective oral and written communication skills.

• Basic knowledge of IT, Microsoft Office tools, knowledge of adult learning principles and instructional design.

• Understanding of effective Customer Relationship Management Skills necessary for efficient problem resolution to maximize customer satisfaction.

• Superior written and verbal communication skills.

• Identifies opportunities for optimization of processes leading to reduced variation and increased efficiencies.

PRINCIPAL ACCOUNTABILITIES

• Aligns with overall system strategy of clinical redesign, process improvement, and education.

• Plans and develops an educational strategy that provides customers the necessary skills to adequately perform job functions and meets the demands of the changing environment.

• Develops tools that measure the efficiency and effectiveness of the position accountabilities.

• Identifies clinical and other system application requirements through process and workflow analysis.

• Provides support to projects assigned to the department.