Senior IT Support Engineer - Seattle

About GeoComply
We’re GeoComply! We're a market-leading, hyper-growth technology provider with teams across five countries and three continents with a global customer base. And we have no plans to slow down.
Achieving 650% growth in annual revenue over the past three years and dubbed a tech “Unicorn,” we’re revolutionizing how people and businesses use the internet to instill confidence in every online interaction. Trusted by leading brands and regulators for the past ten years, our geolocation solutions are installed on over 400 million devices and analyze over 10 billion transactions a year.
At the heart of it all is the people - we are deeply committed to creating and sustaining a world-class experience for our employees and partners, and providing for the needs of our customers.
 We are seeking a proactive, positive, and enthusiastic team player to join our global IT team as a Senior IT Support Engineer.  The Senior IT Support ensures all employees' technical assistance requests are resolved in a timely fashion and a professional manner while also mentoring other IT Support Engineers.

Key Responsibilites

• Provide comprehensive technical support to GeoComply employees worldwide
• Mentor the IT Support team in North America.
• Manage Jira Service Management IT ticketing system to track team performance and identify improvement opportunities
• Collaborate with HR to continue improving our employee onboarding program.
• Diagnose, troubleshoot and escalate issues timely to appropriate internal teams
• Ensure all issues and resolutions are appropriately documented
• Maintain and update knowledge base articles to help users self serve
• Provision new users computer and systems access
• Assist in onboarding, setting up, and deploying IT equipment for new employees
• Assess recurring issues to create automated processes and solutions where possible
• Maintain and troubleshoot network and IT equipment
• Manage Hardware and Software asset inventories

What you will be doing

• 5+ years of relevant experience
• Experience configuring and troubleshooting Windows and macOS devices
• 3+ years of experience working in a cloud-first organization including familiarity with Okta, Google Workspace, Slack, Jira, Confluence, 1Password, Zoom, and Oomnitza
• Experience configuring and troubleshooting network devices and services (WiFi, LAN, VPN)
• Resourceful, able to prioritize tasks and address the most critical or pressing demands first
• Enjoys solving challenging user issues and maintaining a world class user experience
• Make sure expectations of users are met and requests resolved in a timely manner
• Security first mindset.

Bonus points if you have:

• Have experience with cloud providers and architecture such as AWS or GCP
• Have experience with MDM solutions such as Intune or JAMF
• Have experience with Asset and Vendor management solutions
• Have Comptia A+ and Network+ certificates

Why GeoComply?
Joining the GeoComply team means you’ll be part of an award-winning company to work, learn and grow. We are fast-paced, high-impact, and have a can-do team culture.
To be successful in our organization, you need an eager attitude, professionalism, and the confidence to willingly work to prove yourself and your ideas, and earn the trust of the organization.
Here’s why we think you’d love working with us.
We’re working towards something bigWe’ve built a reputation as the global market leader for geolocation compliance solutions for over 10 years. We’re trusted by customers from all over the world, and the next few years will be particularly exciting as we continue to scale across new markets.
Our values aren’t just a buzzwordOur values are the foundation for what we as a company care about most. They signify the commitment we make to each other around how we act and what we stand for. They are our north star as we work together to build a company we’re all proud to be a part of. Learn more, here.
Diversity, equity, and inclusion are at the core of who we areIn collaboration with our team and external partners, we promote DEI in our recruitment and hiring practices; scholarships and financial aid; training and mentorship programs; employee benefits, and more.
Learning is at the heart of our employee experienceAt GeoComply, we foster an environment that empowers every employee to gain the knowledge and abilities needed to perform at their very best and help our organization grow. From a professional development budget to local training opportunities, knowledge-sharing sessions and more, we are continually investing in employee career growth and development.
We believe in being a force for goodWe profoundly care about