Senior Technical Operations Solutions Consultant

Position Summary

The Senior Technical Operations Consultant is responsible for driving complex warehouse process improvement initiatives by analyzing, mapping, and optimizing operations within SAP WM and EWM environments. This role leads end-to-end assessments of supply chain workflows, identifies systemic inefficiencies, and develops comprehensive, scalable Standard Operating Procedures (SOPs) that align with industry best practices. The consultant serves as a key subject-matter resource, facilitating workshops with stakeholders across varying levels of the organization and providing expert recommendations that influence operational decisions. Working with minimal oversight, this role owns critical workstreams, ensures successful implementation of process improvements, and drives measurable performance outcomes. The position requires advanced analytical capabilities, strong client-facing skills, and the ability to influence cross-functional teams while continuously advancing operational excellence.

Essential Functions & Responsibilities

• Leads complex end-to-end assessments of warehouse processes and workflows (SAP WM/EWM), defining scope and prioritizing improvement initiatives.
• Collaborates with supply chain staff and management to understand specific operational challenges and requirements.
• Identifies bottlenecks, inefficiencies, and areas for potential improvement and creates recommendations and actionable strategies for improvement.
• Develops comprehensive current/future-state process maps, identifies bottlenecks, and produces actionable improvement roadmaps.
• Establish priorities for the client so they can prepare for and manage changes in their strategy and operations. 
• Designs, authors, and governs high-quality SOPs aligned to best practices; ensures SOPs are practical, achievable, and “error-proof” for operations.
• Prepares and executes workshops with stakeholders across seniority levels; manages scope, risks, and implementation readiness.
• Establishes and monitors performance metrics; conducts regular reviews/audits to ensure adherence and identifies further improvement opportunities.
• Mentors junior consultants through peer review, coaching, and example (no direct supervisory accountability).
• Works with the junior operations consultants to create training materials and guides to facilitate the implementation of new SOPs.
• Tracks performance metrics and results to ensure success and conducts regular reviews and audits, ensuring compliance with SOPs, identifying opportunities for further improvement, and adjusting the strategy and escalating concerns as appropriate. 
• Travels to client sites up to 50% of the time to collaborate in person, evaluate operations, and review SOPs and practices in action. 
• Proposes and implements continuous improvement initiatives to enhance supply chain operations.
• Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security, which includes actively participating in quality assurance activities and ensuring the protection of sensitive information in accordance with our security policies.
• Performs other related tasks as assigned by direct supervisor.

C5MI Expectations of all Employees:

• Adheres to all C5MI Policies and Procedures.
• Always conducts self in a manner consistent with C5MIs’ Core Values.
• Maintains a positive and respectful attitude with all contacts.
• Consistently reports to work on time and prepared to perform the duties of the position.
• Meets productivity standards and performs duties as workload necessitates.
• Maintains the privacy of all company proprietary information.
• Treats vendors, customers, and team members with respect and dignity.
• Able to safely perform the essential functions of the job with or without reasonable accommodation.