Operations Support Assistant

Become the newest member of our exciting team at SROA Capital as we redefine self-storage!

SROA Capital is a vertically integrated private equity real estate and technology platform. Our success is driven by a focused strategy of investing in self-storage on behalf of our principals and partners under the brand Storage Rentals of America. Currently, our portfolio comprises over 667 self-storage facilities totaling over 22 million square feet.

At SROA, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within. We are proud to be honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel.

The Operations Support Assistant will provide administrative support to our operations department and assist in maintaining our customer database.

Duties and Responsibilities:

·          Create, review, and approve or deny Refund Requests submitted by district and regional managers.

·          Research and submit for chargebacks.

·          Facilitate rate changes through our CRM platform.

·          Support acquisitions team with updating new accounts.

·          Create and send customer communications regarding site needs.

·          Prepare reports by collecting, analyzing, and summarizing information.

·          Additional duties and projects as assigned.

Qualifications:

·          High school degree or equivalent.

·          2+ years of experience as an Operations Administrative Assistant.

·          Excellent customer service skills.

·          Proficient in Microsoft Word (Excel, Outlook, PowerPoint).

·          Detail oriented; strong analytical and communication skills.

SROA Offers: 

·          Competitive pay with bonus potential

·          UKG Wallet – on-demand pay option

·          100% paid medical coverage options for employee-only

·          Dental and vision plans for optimal care

·          Eight (8) paid holidays

·          Generous Paid Time Off (PTO), increasing with years of service

·          Paid Maternity and Parental Leave for growing families

·          401(k) with substantial employer match and 100% immediate vesting

·          Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings

·          GAP Insurance for added financial protection

·          Employer-paid Life Insurance and Short-Term Disability coverage

·          Long-Term Disability (LTD) coverage for added peace of mind

·          Pet insurance – because your pets are family too

·          Storage Discounts to help you declutter and organize

·          Access to Voluntary Benefits for personalized coverage

·          Learning and development opportunities to maximize your potential and excel in your career

·          A great culture that values collaboration, innovation, and inclusivity

SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.