Manager Accounts Receivable and ID Card Services

Position Title:

Manager Accounts Receivable and ID Card Services

Job Group:

Professional & Scientific

Required Minimum Qualifications:

Bachelor’s degree and 5 years of related experience

Preferred Qualifications:

Previous management or leadership experience

Experience working with student accounts, accounts receivable, financial operations, or a similar administrative environment

Knowledge of federal and state regulations related to student accounts, Title IV, and cash‑handling compliance

Experience in strategic planning, goal setting, and data analysis assessment

Proficiency with financial systems, ERP platforms, and Microsoft Office tools

Job Description:

Summary

The Accounts Receivable and ISU Card Office is seeking a Manager of Accounts Receivable and ID Card Services to lead a collaborative, customer‑focused, and innovative team.

The successful candidate will serve as the primary leader for Billing, Account Resolution/Collections, and ISU Card Services, providing direction and oversight across these critical operational areas. This role supports the management of day‑to‑day office operations, including billing, receivables, collection account payment processing, and ID Card functionality, while ensuring exceptional customer service is embedded in every interaction.

The Manager will play a key role in driving process improvements, optimizing system functionality, and supporting staff development. This position requires a forward‑thinking leader who can balance operational excellence with strategic vision, fostering a culture of collaboration, accountability, and continuous improvement.

Key Responsibilities

Accounts Receivable and ID Card Operations

• Oversee daily operations related to student billing, account management, collections, and refund processing.
• Ensure accurate and timely posting of charges, payments, adjustments, and financial transactions.
• Monitor workflows to maintain efficiency, accuracy, and compliance with university policies and federal/state regulations. 
• Make strategic recommendations for enhancements and efficiencies for billing, collections, and ID Card operational processes.
• Serve as a subject matter expert for ID Card Systems and accounts receivable financial systems, including troubleshooting, testing enhancements, and supporting system upgrades.

Customer Service and Campus Engagement

• Provide high‑quality service to students, families, faculty, and staff by resolving escalated account inquiries and complex financial issues.
• Communicate technical and financial information in clear, accessible terms to diverse audiences, while maintaining confidentiality. 
• Collaborate with campus departments—including Financial Aid, Registrar, Housing, Dining, and academic units—to ensure coordinated student support and accurate billing.

Compliance and Reporting

• Assist with the preparation of reports, audits, reconciliations, and documentation required for internal and external review.
• Maintain strong internal controls to safeguard university assets and ensure confidentiality, and data integrity.

Staff Supervision & Development

• Provide guidance, training, and performance feedback to staff involved in billing, receivables, ID Card, and customer service functions.
• Promote a collaborative, service‑oriented team culture focused on accuracy, accountability, and continuous improvement.
• Assist in developing training materials, standard operating procedures, and cross‑training plans.

Process Improvement & Strategic Support

• Identify opportunities to streamline processes, enhance system functionality, and improve the student financial and ID Card experience.
• Participate in campus committees, working groups, and system‑implementation projects.
• Support the Accounts Receivable and ID Card Office in developing policies, planning initiatives, and advancing departmental goals.

Level Guidelines
• Aware of key annual objectives of department or work unit
• Understands linkage between daily activities and achievement of annual objectives of department/work unit and explains to direct reports
• Focus on ISU’s mission and meeting department or work unit goals
• Supervises a small department or work team
• Often is a working supervisor with direct, previous experience performing work of those supervised
• Has full management responsibility for direct reports, specifically the authority to hire, fire, and counsel; may share part of responsibility with higher level manag