Principal Associate, Project Management - Decisioning (Hybrid)

Principal Associate, Project Management - Decisioning (Hybrid)

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

Specifically, the world of US Card Acquisitions is undergoing a major modernization effort, one that will dramatically change how our systems operate. This inevitably changes how we meet, maintain, and monitor compliance to internal and external requirements. US Card Acquisitions is the cornerstone for how customers apply for and inevitably get a decision for a new line of credit. The team has oversight for everything from the frontend UI to validating booking across downstream systems. In this position, you will contribute immediately to the team’s strategic roadmap while strengthening your well managed best practices through implementing modernization efforts. This is a unique opportunity to have an incredible impact on and exposure across one of US Card’s highest ranked critical business processes. 

As a Principle Associate of Project Management, you will play a key role in delivering well managed  programs and processes that impact Capital One’s strategy, compliance, operational, and reputational risk. Daily, you will intersect with stakeholders and customers across varying job families including Product, Technology, Legal, and Business partners. As a SME, you will  leverage your expertise to influence and drive results across your scope. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects.

A qualified candidate will have: 

• Demonstrated that they can improve processes, deliver well managed initiatives, and scale viable solutions

• Ability to effectively communicate and influence partners horizontally across different teams and vertically across different seniority levels within the organization

• Strong analytical and technical skills, attention to detail, and the ability to adapt to change quickly

• Experience working with data and automation tools

• A solid grasp of process management concepts and ability to work with Risk, Compliance, and Audit partners

• Proven ability to work autonomously, using judgement to determine prioritization and the severity of potential escalations

 

General Responsibilities:

• Consultation and representation of well managed processes, customer experience, and risk management for new Intent 

• Support moderate to large complex projects and programs by providing contextual direction as the domain subject matter expert (SME) for operations to effectively partner with Product, Technology, Legal/Compliance, and Segments teams.

• Support the design, development, and management of project plans in a complex dynamic environment, revising needs to meet changing requirements.

• Support all aspects, operational and technical, of a domain; ensuring thorough documentation to mitigate future risk and meet regulatory requirements. 

• Leverage problem solving and judgment skills to ensure project plans deliver on intent and in a timely manner

• Exhibit outstanding relationship building and influencing skills to collaborate and effectively drive project / program efforts

• Demonstrate excellent communication skills which are essential for interacting with key stakeholders at all levels and job families across the company to manage, inform, and influence outcomes

• Champion new delivery models including engaging Product and Tech teams in the creation and delivery of new intent

• Travel required 25% or less

Basic Qualifications:

• Bachelor’s Degree or equivalent Military experience

• At least 2 years of project management experience

• At least 2 years of process management experience

Preferred Qualifications:

• Master’s Degree or equivalent Military experience

• 3+ years of experience in Process an