311 Assistant Training Associate

Job Description

OPEN TO 311/OTI EMPLOYEES ONLY

The successful candidate will serve as an Assistant Training Associate reporting to the 311 Customer Service Center. Responsibilities will include: assist in community-related liaison functions between 311 and other city agencies; assist in research and analysis to support preparation and development of instructional materials and business communications to optimize customer interactions, community support, communications campaigns, and other public services across multiple contact center channels; facilitate training activities, customer-focused community programs and services, and citywide public health initiatives; conduct meetings and presentations; and provide administrative support for community-focused initiatives, equitable service delivery and quality service across channels as well as liaison functions and continuous improvement efforts.

Qualifications

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.