Senior Technical Architect / Principal Technical Architect - Go To Market /Public Sector

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• The Senior Technical Architect/ Principal Technical Architect - Go To Market (Engagement) plays a meaningful role in both presales and in implementation setting customers up for Success by prescriptively shaping, scoping and solutioning and then leading the technical execution of large and groundbreaking engagements at our most strategic customers, or at times, jumping in to support implementation teams on targeted technical challenges. This person serves as a trusted technical advisor to Salesforce customers, providing mentorship to Sales & Professional Services teams on Salesforce capabilities and level of effort for implementation, bringing harmonies across each customer’s implementations, and ensuring the highest levels of customer happiness. They are Salesforce platform authorities who are accountable for the oversight of our technical and solution architects, quantifying business value and aiding the Salesforce Services team to deliver the expected outcomes of the engagement. They are internally and externally recognized as a business contributor, industry and product specialist.
  
  Partnered with an Account Partner (Services Salesperson), the Architect leads both pre and post-sales activities, acting as the technical guide across the portfolio of products and engaging other SMEs across the organization to develop and articulate comprehensive implementation proposals; this can include developing technical solutions to customer missions/objectives, sizing the effort/team size/team makeup/duration, identifying critical technical challenges: integrations, usability, security, data migration and third party solutions. They are responsible for overseeing adoption and consumption of our technology, building and handling customer relationships, customer satisfaction, and service delivery, in concert with account leadership. This may include the following:

  • Deep understanding of Salesforce solutions and clouds (government solutions preferred)
  • Ability to scope Salesforce projects (and integration with ancillary technology stacks)
  • Pre-Sales solutioning of multiple Salesforce clouds in conjunction with the Solution Engineers
  • Bringing public sector expertise and perspective
  • Ability to drive better outcomes through extensive platform expertise
  • Create deep alignment with customer IT departments and partners
  • Ensure project operational compliance
  • Executive Relationship building

  Responsibilities:

  • Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics
  • Correctly scope projects (people, skills, timeframe) to deliver on clients’ requirements
  • Ensure business value is realized (directly and indirectly) for each customer engagement that concludes with fully satisfied clients that are willing to be referenced for new potential clients
  • Bring standard processes to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the clouds being implemented
  • Provide oversight and governance for project architecture on large multi-cloud implementations
  • Jump in hands on to at-risk engagements to shore up solutions and help get projects back on track
  • Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.
  • Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with other SMEs across the organization to gain consensus on an acceptable proposal as vital
  • Optimally lead multiple strategic clients simultaneously
  • Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
  • Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work