Food and Beverage Outlet Supervisor (Coffee Cart)

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

The Coffee Cart Supervisor leads a dedicated team in delivering outstanding guest experiences by overseeing daily operations and ensuring smooth, efficient service with top-quality products. This role encompasses managing baristas, optimizing sales, maintaining inventory, and ensuring compliance with health and safety standards. Ideal for individuals with strong leadership skills and a passion for fostering a vibrant, guest-focused environment, the Coffee Cart Supervisor plays a key role in driving excellence and operational success.

Who You Are:

•             Strong knowledge of coffee preparation, including espresso drinks and specialty beverages.

•             Exceptional leadership and interpersonal skills, with the ability to motivate and lead a small team.

•             Strong organizational and time management skills.

•             Customer service-oriented, with excellent communication skills.

•             Ability to work in a fast-paced environment and handle multiple tasks efficiently.

•             Basic math skills and experience with POS systems for cash handling.

What You Will Do:

•             Oversee daily coffee cart operations to ensure efficient and smooth service.

•             Open and close the coffee cart according to procedures, maintaining operational readiness.

•             Monitor and maintain coffee equipment, ensuring proper functionality and prompt repairs.

•             Ensure product displays are clean, appealing, and fully stocked at all times.

•             Lead and schedule barista teams, ensuring adequate staffing during all shifts.

•             Provide training on beverage preparation, guest service, and cash handling procedures.

•             Motivate and coach staff to deliver exceptional service and maintain high performance.

•             Address and resolve guest complaints or concerns promptly to ensure satisfaction.

•             Promote upselling techniques to drive sales and revenue growth.

•             Monitor inventory levels and manage ordering to maintain stock and minimize waste.

•             Conduct regular inventory checks, reconciling discrepancies and controlling costs.

•             Ensure compliance with health, safety, and hygiene regulations at all times.

•             Oversee cash handling, ensuring accurate reconciliation and reporting of daily sales.

•             Analyze sales trends and recommend strategies to improve performance and revenue.

•             Prepare and submit detailed sales reports as required by management.

•             Other duties as assigned.

Your Experience Includes:

•             Minimum of one year of food and beverage experience, preferably in a coffee environment.

•             Prior leadership experience is highly preferred.

•             Strong knowledge of food and beverage operations and service standards.

•             Excellent communication skills, both written and verbal.

•             Proven ability to multitask and prioritize effectively in a fast-paced environment.

•             Strong time management skills to handle varying responsibilities efficiently.

•             Flexibility to work varying shifts, including nights, weekends, and holidays as needed.

•             High School Diploma or equivalent preferred.

Who You’ll Supervise:

•             Coffee Cart attendants

•             Barista’s