Senior Vice President Sales Operations North America

Location:

Raleigh, North Carolina, United States

Job ID:

R0065146

Date Posted:

2024-11-04

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule: 

Full time

Remote:

No

Job Description:

General Information:

Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable, and modern energy for all. We are seeking a Senior Vice President Sales Operations North America.

This role is responsible to drive unified sales operations processes, actions and priorities across the US, Canada and Mexico to ensure the sales process is scalable, straightforward and as efficient as possible for our entire marketing and sales (M&S) community (Front End Sales (FES) and Business Units (BU)). It is also responsible for driving the delivery of best-in-class customer service across the entire M&S community during the commercial process and execution phase, working in close collaboration with the Business Units. Finally, this role will work in close collaboration with the Executive Vice President, Head of North America, on strategic projects to ensure the success of the organization in the short and long-term.

We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

Your Responsibilities:

• Lead and develop a regional team accountable for driving governance of processes, sales planning (forecasting, tools and analytics) and sales training.
• Use market research to create annual sales plans. .
• Ultimately, provide best in class level of service to the countries Lead Sales Managers (LSM) and their Regional Vice-President (RVP) to allow them to perform at their best.
• Implement and operationalize the end-to-end M&S processes to enable the team to deliver order, market share, revenue and margin goals. These processes include target setting, account planning, lead generation & qualification, opportunity and quote, and order entry.
• Own the Voice of Customer (VoC) related to the company level of service during the commercial phase, drive best in class level of service to the customers by driving the FES and BU performances, continuous improvement initiatives, and measuring and reporting Key Performance Indicators (KPI).
•  Own the training function for the M&S function: Drive workforce readiness within the M&S organization aligned with organizational goals for future growth. Liaise with Sales Operations stakeholders to update, communicate and train them on processes and tools knowledge in the region. Ensure adherence and drive a process discipline culture in the region.
• Capture and document business demand addressing areas of improvement or gaps in ways of working, processes, tools single master data, etc.
• Monitor data quality and follow up consistency and accuracy of M&S dashboards. Proactively drive and recommend improvements. Provide analytical support to turn data into action. Proactively provide insights, tactical and strategic recommendations to the key region stakeholders.
• Partner with NAM finance organization to align pipeline opportunities to demand order commitments.
• Enable the Hitachi Energy M&S community in the region to increase productivity and customer-facing time to efficiently deliver both top- and bottom-line growth.
• Voice of the Customer
• Own the Voice of Customer (VoC) related to the company level of service during the execution phase, drive best in class level of service to the customers by driving the BU performances, continuous improvement initiatives and measuring and reporting Key Performance Indicators (KPI).
• Proactively provide customer feedback to the team and integrate that feedback into strategic decision making, fostering a culture of responsiveness and innovations that drives customer satisfaction and loyalty.
• Support with your team in coordination with Front End Sales and Business Unit teams, the resolution of customer issues during the execution of orders ensuring consistency in communications and driving execution.
• Strategic initiatives:
• Work in close collaboration with the Region Head, Front End Sales, functions and Business Units on strategic initiatives to ensure the short-term and long-term success of the company in North America, Take the lead for driving initiatives down through the organization.
• Work to optimize efficiency and drive growth leveraging data analysis and market insights to enh