Salesforce Administrator

“Republic Bank believes in the development and advancement of our associates.  We offer the opportunity to learn all aspects of the company to prepare for future advancement.  Come join our team for a career, not just a job!“ 

Grade 12

About Republic Bank

Republic Bank’s values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It’s one of the reasons we’ve been named as one of the Best Places to Work in Kentucky for the last seven years! For more information about the company, please visit www.republicbank.com.

POSITION PURPOSE AND OBJECTIVES:
The Salesforce Administrator is responsible for ongoing administration, maintenance, and configuration of the Bank’s Salesforce environment. This position will work closely with functional leaders and subject-matter-experts across the organization to identify, develop, and deploy new business processes in Financial Services Cloud. The successful candidate will have a record of success in improving processes and adoption using the Salesforce platform through administration, providing user support, and training users. Responsibilities include systems design and analysis, creating reports and dashboards, training/education of users, system-related communications, testing support, and facilitating deployments.

MINIMUM QUALIFICATIONS:
• Minimum 2 years of experience as a Salesforce.com administrator required.
• Saleforce.com Certified Administrator required.
• Certified Advanced Administrator and Platform App Builder certifications (within 12 months) earned and maintained.
• Proven ability to design and implement new processes and facilitate user adoption required.
• Strong understanding of the platform with the ability to manage platform security features and access controls, build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity required.
• Strong understanding of Salesforce best practices and functionality required.
• Strong data modeling and management abilities required.
• Strong understanding of declarative business process tools – Lightning Flows and Process Builder preferred.
• Demonstrated ability to understand and articulate complex requirements required.
• Previous experience working in an Agile (Scrum) environment preferred.
• Previous API based system integration experience preferred.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
• Serve as system administrator for the Salesforce environment with 700+ users.
• Handle administrative functions including user account maintenance, reports and dashboards, automation of routine tasks.
• Complete regular internal system audits and prepare for upgrades.
• Manage Salesforce data feeds and other integrations.
• Participate in the evaluation, scope, and completion of new feature requests.
• Work with Information Systems management team to establish suitable processes to support administrative, development, and change management requests.
• Assist in training of new users and grow the Salesforce skill set across the organization.
• Work independently with user groups to define and document feature and enhancement requirements.
• Maintain intimate understanding of and adherence to Salesforce best practices.
• Facilitate deployment lifecycle between Salesforce environments.
• Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
• Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
• Willingly perform all other duties and projects as assigned.

INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED:
• Excellent project management skills and a positive, “Team First” attitude.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Creative and analytical thinker with strong problem-solving skills.
• Excellent verbal and written communications skills.
• Ability to communicate effectively at all levels of the organization.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information